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Senior Representative, Customer Service and Support at Logistics Oman

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics Management, Supply Chain Management, Vendor Management, Warehousing, Distribution, Analytical Problem Solving, Communication Skills, Leadership, Foreign Trade, Information Technology Adoption, Relationship Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. He/she manages and implements Vendor Seminar Program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standards. He/she also participates in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor to onboard, coach and guide customer service representatives to be qualified to handle customers’ logistics requirements.

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Responsibilities

Responsible for delivering customer commitments and supporting the Customer Service Supervisor in guiding representatives toward service excellence. Manages the Vendor Seminar Program and assists in implementing the Vendor Logistics Program to secure new business.