Senior Research Manager at Royal Bank of Canada

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marketing Research, Client Experience Research, SPSS, Q Research Software, Excel, Qualitative Research, Quantitative Research, Project Management, Cross-functional Collaboration, Data Translation, Budgeting, Business Analytics, Interview Techniques, Long Term Planning, Professional Presentation, Time Management

Industry

Financial Services

Description

Job Description What is the opportunity? RBC is recruiting for an exciting Senior Research Manager role in which you will have the opportunity to accelerate shareholder value through increased understanding of the needs of consumers, clients, communities and employees and RBC’s performance. Using cost effective research methodologies, you will conduct research studies for RBC enterprise ensuring that the business units are provided with timely, actionable, high quality client insights to support their decision-making process. In this role you will interpret and integrate client and market research findings and proactively share the insights across the enterprise to develop differentiating strategies and solutions that support revenue growth and RBC’s competitiveness in the marketplace. What will you do? With a focus on exceptional client experience consult with business units to effectively understand and define their business needs, translate the business needs into research needs and propose the most appropriate recommendations Be responsible for the project management from initiation through executing field work to reporting, and consulting on client insights throughout the process either via in-house survey tools or working in partnership with 3rd party research suppliers Understand research objectives, design research approach and surveys for in-house research programs Measure, track and report client experience results and metrics across multiple business lines Participate in cross-functional teams to signal market trends, identify business opportunities & emerging market segments, relevant positioning, value proposition and potential product development/ enhancements Leverage knowledge from RBC’s Client Experience Design & Insights (CXDI) team and the broader enterprise to uncover better insights by bringing in multiple information sources Test and learn new and enhanced methodologies including new measurement metrics, in-house tools and research techniques to achieve the highest standard in research excellence Work with the research team, enterprise and business stakeholders to ensure due diligence is completed for approved 3rd party research suppliers What do you need to succeed? Must-have Proven 7+ years of experience in marketing research on the supplier/vendor side Proven experience managing large scale Client Experience (CX) research programs Practical experience with SPSS and/or Q Research Software, and Excel are a must-have Superior knowledge on a wide range of research techniques covering both qualitative and quantitative areas Exceptional project management skills Demonstrated collaborative skills in a cross-functional and information-sharing environment Superior ability to translate complex research data into precise and simple information for business partners Ability to function in a fast-paced environment with the ability to quickly pivot Nice-to-have Degree in related field. MBA or equivalent an asset Business to Business research experience Working French proficiency What’s in it for you? We thrive on the challenge to be our best with progressive thinking to keep growing and by working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is sustainable and beneficial to all parties. A professional and supportive team environment Competitive Compensation A comprehensive training program on internal processes and systems Career progression if you have what it takes to be the best Job Skills Budgeting, Business Analytics, Interview Techniques, Long Term Planning, Professional Presentation, Qualitative Research Analysis, Quantitative Research, Research Analysis, Researching, Time Management Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-02-24 Application Deadline: 2026-03-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Responsibilities

The Senior Research Manager will consult with business units to define needs, translate them into research requirements, and manage projects from initiation through fieldwork and reporting, providing actionable client insights. This role involves interpreting and integrating research findings to develop differentiating strategies that support revenue growth and market competitiveness.