Senior Researcher, Insights - MX Special Projects at Collective Health

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

150500.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mixed-Methods Research, Qualitative Research, Quantitative Research, Generative Research, Usability Testing, Survey Design, Data Analysis, Spanish Research, Strategic Prioritization, Product Evaluation, Data Synthesis, Stakeholder Management, Process Improvement, Looker, Excel, Empathy

Industry

Hospitals and Health Care

Description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. This job post will close at 4:00 PM MST on Friday, February 6th. This Senior Researcher on the Insights Team at Collective Health is curious, proactive, strategic, and highly collaborative, bringing deep expertise in healthcare, mixed-methods research, and the ability to conduct high-quality research in both English and Spanish. As a highly capable research-doer, this individual will be dedicated to business-critical research projects. These projects range from upstream discovery that inform strategic prioritization efforts, to downstream product evaluation efforts that measure the impact of a new feature or initiative. Leveraging both qualitative and quantitative methods, their impact is often found outside the bounds of a single research study: they proactively identify and close knowledge gaps, help “connect the dots” between disparate projects, and amplify our members’ voice across the organization in creative and impactful ways. They are joining a team that requires active input and participation from all of its members to get the job done, and participation in these team-wide efforts will be an important part of the role. This is a high-visibility, high-impact individual contributor role tasked with making the most of the data we have, and generating new data where we need it, around mission-critical business and user challenges. In addition to “doing research” yourself, you’ll lead and partner closely with collaborators from around the organization through the learning journey. Perhaps most importantly, you’ll see insights through to action as they’re applied to product, partnership, operations and other business decisions. WHAT YOU'LL DO: * Build strong collaborative relationships with researchers, designers, product managers, cx leads, data scientists, data analysts, engineers, clinicians, client- and partner-facing leads, and many others to identify research questions, plan research, do research, and share & apply insights. * Works with PM, Design, CX, and other stakeholders to identify upcoming research needs across at least one focus area, plot them to a timeline, and communicate these plans up and out. Aligns research project planning with company strategy and priorities, and adjusts as needed. * Conduct all phases of qualitative, quantitative and mixed-methods research (planning, preparation, doing, analysis, sharing insights). * Plan, conduct, and share-out evaluations of Product-led initiatives in close partnership with Product and Business owners. Leverage existing data and work with PMs, data scientists, analysts, and engineers where necessary to flag new data needs. * Proactively escalates timing or resource issues that might impact research commitments, or successfully executing against company strategy and priorities. Ensures stakeholders are comfortable and confident in research plans. * Drive learnings into action, synthesizing and communicating insights throughout the organization (including executive leadership) with clear, compelling deliverables. * Support other team-wide efforts as needed. * Support our Insights practice and process development. Look for opportunities to advance “how we research” through your own work, and partner with your research team to improve process, tooling, workflows. TO BE SUCCESSFUL IN THIS ROLE, YOU'LL NEED: * Qualitative methods: * Generative research, ie interviews, ethnographies, case studies, content/data audits, etc. * Evaluative research, ie concept and usability testing, success metric definition and measurement * Quantitative methods: * Survey design, delivery and data analysis * Analysis of internal and external data sources (i.e. claims/utilization data, product utilization, public health/demographic data) to inform or guide research * Experience using Looker, Excel, and AI Analysis tools like Unwrap * Other (the most important!): * A keen eye for spotting patterns in complex qualitative and quantitative data * Deep empathy for people navigating health care and costs * Ability to drive work independently through collaboration * Comfort balancing business needs, human complexity, and technical constraints * Spanish-research Expertise: * Bi-lingual English & Spanish to support our growing Spanish population and associated research needs PAY TRANSPARENCY STATEMENT This is a hybrid position based out of one of our offices: San Francisco, CA, or Lehi, UT. Hybrid employees are expected to be in the office two days per week.#LI-DNI The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 65,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/ [https://jobs.collectivehealth.com/benefits/]. San Francisco, CA Pay Range $120,000—$150,500 USD Lehi, UT Pay Range $96,300—$120,500 USD WHY JOIN US? * Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare * Impactful projects that shape the future of our organization * Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests * Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com [recruiting-accommodations@collectivehealth.com]. PRIVACY NOTICE For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/ [https://www.google.com/url?q=https://collectivehealth.com/privacy-policy/&sa=D&source=calendar&ust=1673199018797635&usg=AOvVaw1JzrJxyoJc-0fOfzJZ8AMO].

Responsibilities

This role involves building strong collaborative relationships across various teams to identify, plan, execute, and share insights from mixed-methods research projects, ranging from upstream discovery to downstream product evaluations. The individual will also be responsible for driving learnings into action by synthesizing and communicating insights to organizational leadership and supporting the development of the Insights practice.