JOB SUMMARY

To plan, oversee and manage your individual contracts/clients, book appointments via telephone and post, with tenants and residents, liaising with engineers, clients and colleagues where appropriate. General administration to support the booking process, daily summaries, reports, trackers and related paperwork.

REQUIREMENTS

· Excellent communication skills both verbal and written and confident in speaking to our clients.
· Be honest, open and have the integrity and drive to deliver excellence across Goom Electrical
· Self-disciplined, organised, process driven, and results focused.
· IT literate with good knowledge of Microsoft packages
· Great communication skills with the ability to build strong relationships with people at all levels.
· Good time management skills, meticulous attention to detail, problem solving, and be able to multitask.
· Be able to work in a fast-paced environment, supporting the rest of the team when needed
· Previous administration and customer service experience essential
Job Types: Part-time, Permanent
Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Referral programme

Work Location: In person
Reference ID: Contract Officer - Aug 2

· Supporting & assisting the Appointment Bookings Officer, with the booking of appointments with residents via telephone
· Ensuring that the appointments are booked within an appropriate geographical location, based on the engineer’s catchment area or work for that day.
· Working in a timely manner to replace reported ‘no accesses’ by calling residents to make late notice appointments.
· Escalate to management when data available is not sufficient for you to achieve your goals and duties.
· Liaising with Appointments Booking Officers, Clients, engineers and colleagues where appropriate
· Respond to client emails and requests within 24 hours.
· Calling engineers in the morning and midday, completing the Engineer Register, to establish which engineers are in work.
· Being a point of contact in the office to answer incoming calls, especially for your clients / contracts.
· Updating booking details on the relevant trackers
· Creating, drafting and posting letters to tenants
· Updating daily summaries and payment applications
· Ensure your clients/contracts Air table records are updated daily and accurate to 95%
· Review engineers’ paperwork on a daily basis and chase missing paperwork.
· Ensure certificates and supporting paperwork are sent to clients within timeframe.
· Achieve your daily KPI’s and objectives.
· General Administration duties including compiling material, trackers and daily summaries.
· Train, coach and support junior members of the admin team and lead by example
· Work with colleagues and Managers across Goom Electrical to improve the quality of our service, to support the growth and profitability of the business.