Senior Retail Associate, Retail & Lifestyle - Rainforest Wild Asia at Mandai Wildlife Group

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Visual Displays, Upselling, Stock Count, Point-Of-Sales System Operation, Communication Skills, Teamwork, Hospitality, Integrity, Care For Wildlife, Sustainability

Industry

Travel Arrangements

Description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Job Duties and Responsibilities: • Uphold and demonstrate Mandai Wildlife Group values - ETHICS (Excellence, Teamwork, Hospitality, Integrity, Care for Wildlife, Sustainability). • Deliver exceptional customer services to guests and answer guest queries. • Acquire and demonstrate product knowledge and recommend suitable merchandise to guests. • Ensure prices are reflected correctly on price tags. • Upkeep the visual displays of merchandise, price tags and ensure store cleanliness and tidiness of displays. • Stay up-to-date and be open to share with guest relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest. • Work with supervisors to drive sales and seize opportunities in upselling products. • Process stock count and receiving of stocks. • Upkeep store cleanliness and tidiness of displays, ensuring display are well stocked in a timely manner. • Operate point-of-sales system and ensure accuracy in sales and inventory in compliance of standard operating procedures. Job Requirements: • Minimum GCE 'N/O’ levels • Minimum 1 year of relevant formal/informal experience in customer service-related role • Friendly and approachable with a passion for service • Service oriented with good communication skills • Able to lift heavy stocks • Able to work on weekends and Public Holidays

Responsibilities

The role requires delivering exceptional customer service, acquiring product knowledge to recommend merchandise, and actively driving sales through upselling opportunities. Responsibilities also include maintaining store presentation, processing stock, and accurately operating the point-of-sales system.