Senior Retail Crew at Finisterre

Bristol, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

13.7

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales Targets, KPI Management, Visual Merchandising, Cash Management, Store Operations, Team Leadership, Training And Mentoring, Health And Safety Compliance, Inventory Replenishment, Multi-channel Sales, Brand Knowledge

Industry

Retail

Description

ABOUT THE ROLE We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Bristol store. The role of Senior Retail Crew is the next rung on the ladder of our retail development path. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations. KEY RESPONSIBILITIES Customer Experience Actively find solutions to enhance customer experience throughout the store. Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure as well as deep brand knowledge To understand and communicate our POD within our product range authentically through brand and technical knowledge. Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service. Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally. Commercial Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude. Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively. Contribute to the timely execution of all launches, promotions and campaigns in store. Manage the shop floor effectively in the absence of management team Operations Responsible as required, for the open and closure of the store, making sure all store assests and the site are fully secured. Accurately follow cash management procedures and make sure all cash handling is documented and signed for. Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times. Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to. Ensure all health and safety policies are adhered to at all times. Maintain a high standard of housekeeping throughout the store and back of house. Ensure that the shop floor is always fully stocked through effective use of our replenishment systems. Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes. People Be an inspiration for your store team, motivate, train and support the people around you to be at the top of their ability. Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources. Adhere to all current policy and procedure laid out by Finisterre. Bring our values to life WHAT YOU’LL BRING TO FINISTERRE You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others. You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team. You are self-motivated. You are proactive and committed in your own personal development, education and training. To be willing to take on new and ad hoc tasks when required. Previous experience in a customer focused role. A strong understanding of exceptional customer service. Knowledge of retail operations. Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers. WHAT YOU’LL RECEIVE FROM FINISTERRE We are offering a part time, permanent contract, based at our Bristol store. We’ll invest in you an hourly wage of £13.70. But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including: 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for pat time employees) Additional holidays for length of service Your birthday day off Up to 3 days of paid volunteering – we will support you in giving back to communities and causes A discretionary bonus scheme, based on company performance A pension scheme with Nest 60% product discount for personal and gift use 30% Friends and Family product discount Enhanced Family Leave policies to support you in growing your family Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities Regular company and team social events Various discounts from our B Corp community Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development. Sea Tuesday companywide meeting And so much more! Closing date: 17 June 2026. We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised. Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Responsibilities

Drive sales and enhance customer experience by delivering exceptional service and maintaining deep brand knowledge. Manage store operations, including opening/closing, cash handling, and visual merchandising, while motivating and supporting the retail team.