Senior Retail Operations Executive at Hermes

Brussels, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Operations, Compliance Monitoring, Operational Excellence, Training Sessions, Data Analysis, Project Deployment, Stakeholder Coordination, Communication Skills, Problem Solving, Attention to Detail, Organizational Skills, Team Player, Microsoft Office, Bilingual Communication, Customer Experience, Event Planning

Industry

Retail Luxury Goods and Jewelry

Description

Responsibilities: Assist to monitor the compliance of store operations policies and procedures in accordance with local and group operations guidelines. Closely communication with store teams to drive operational excellence and resolve issues promptly. Conduct monthly store briefings and store visits across Hong Kong and Macau to ensure operational standards and provide on-site support. Host regular training sessions and workshops for store operations and stock teams to enhance knowledge and performance. Support project deployment across stores, ensuring timely implementation and adherence to standards. Analyze operational data and prepare comprehensive reports for management review, offering insights and recommendations. Assist in planning and execution of special sales events and pop-up activities, ensuring smooth operations and customer experience. Coordinate with internal and external stakeholders on operational matters, including security, uniforms, dry cleaning, and vendor management. Other ad hoc projects as assigned by superior. Requirements: Bachelor’s degree or above in Business Administration, Operations Management, or related field. Minimum 5 years of relevant experience in retail operations, with proven ability to manage complex store operations. Independent, attentive to details, highly organized and a team player with strong communication skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with data analysis tools is a plus. Good command of English, Cantonese, and Mandarin (written and spoken). Willingness to travel for store visits and support sales events as required. A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world. Hermès Hong Kong and Macau, a subsidiary wholly owned by Hermès International, was established in Hong Kong in 1973; and extended to Macau in 2004. Currently, HAP manages the business operations of 5 Hermès stores including a Flagship Store in Hong Kong and 4 in Macau. Underpinned by exceptional know-how, creative freedom and constant quest for the finest materials, Hermès embodies the same value to our talent. Hermès takes great care to ensure diversity in its employees’ profiles and career development: everyone is able to find fulfilment through the opportunities provided by the house. As part of its commitment to talent localization, diversity and inclusion, we has been actively recruiting and nurturing local talent. Mindful of its employees’ well-being and collective success, Hermès is an international house with a profoundly human dimension. Its work environment is designed to be human in size and in harmony with the surrounding natural environment. This sustainable approach is reflected in the house’s local integration, in parallel with all the initiatives that structure its commitment to social responsibility. Join us and start a collective adventure!

Responsibilities

The Senior Retail Operations Executive will monitor compliance with store operations policies and conduct store visits to ensure operational standards. They will also host training sessions and support project deployment across stores.