Senior Retail Operations Manager - Charlotte at Neiman Marcus

, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Retail Experience, Team Leadership, Coaching, Profit and Loss Management, Microsoft Office Suite, Operational Efficiency, Inventory Management, Sales Performance, Expense Management, Customer Experience, Staffing, Scheduling, Order Fulfillment, Loss Prevention, Resource Management, Performance Management

Industry

Retail Apparel and Fashion

Description

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As Senior Manager of Retail Performance and Store Operations, you will manage resources and uphold operational performance to support and maximize sales and profitability. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site in the assigned store and will report to the Store General Manager. What You'll Do Oversee the daily exception of all store operations Inbound and Outbound and accurate order fulfillment Support merchandise price changes Manage expenses to guide profitability Manage non-payroll and payroll expenses including labor, scheduling, and staffing Flex resources, processes, and behaviors to maximize operational efficiency Directly manage performance of Sales Support Managers and Loss Prevention Leaders Responsible for store inventory accuracy and process What You Bring 7+ years of experience, luxury retail fashion experience History of leading, motivating, and coaching teams In-depth knowledge of profit and loss management Microsoft Office Suite proficient Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds Schedule will include evenings, weekends, and holidays Inclusive Benefits We offer an inclusive and comprehensive range of benefits to our valued associates, including: Medical, Dental, Vision Benefits Disability Benefits Paid Parental Leave, Paid Family Leave, and Adoption Support Paid Time Off Retirement Savings Plan (401K) and Life Insurance Financial Solutions NMG Associates Core Discount of 30%25 Personal and Professional Development Opportunities For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits About Neiman Marcus Group As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law. We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.

Responsibilities

Manage resources and uphold operational performance to support and maximize sales and profitability. Enhance the customer experience to improve sales performance and bottom-line profitability.