senior retail operations manager, Chicago Roastery at Starbucks

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Relationship Building, Operational Excellence, Sales Strategy, Financial Management, Team Development, Market Analysis, Process Improvement, Communication, Collaboration, Strategic Planning, Performance Management, Retail Operations, Hospitality, Benchmarking, Trend Analysis

Industry

Retail

Description

Set goals and pace for operations managers, develop organizational capability, and model how we work together. Drive the engagement, development, and performance of all managers on their team. Identify and communicate key responsibilities and practices to ensure the immediate team of direct reports promotes a positive attitude, confidence in leadership, and collaborative teamwork to achieve business results. Develop relationships in the retail market to keep current with industry talent, benchmarking, and identifying industry trends. Model exceptional customer service and relationship-building behaviors. Stay abreast of the business and competitive landscape, trends, and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. Collaborates with both on site cross functional specialists and other support partners to accelerate business performance and unlock capability. Planning and Execution Develop strategic and operational plans for the operations managers, manage execution, and deliver results. Direct and continuously improve store operations across the total Roastery to achieve company objectives for both operational excellence and business unit results. Identify, plan, and execute areas for improvement to ensure consistent exceptional service to customers. Plan and execute strategies to increase sales while controlling operational costs within the Roastery. Plan, communicate, and manage processes and practices to ensure that programs and initiatives align with company and business unit goals and objectives. Communicate clearly, concisely, and accurately to ensure effective operations at the zone and store level. Provide subject matter expertise and execute functional responsibilities. Access retail support partners to support Roastery-wide operations and execute store and ecosystem-wide initiatives, such as Partner Resources, Partner & Asset Protection, Technology, Retail Public Health, Finance, Facilities, and others. Build operations manager capability to analyze zone-level business trends and results. Provide feedback on a regular basis to support partners to ensure the most successful business partnership. Manage retail business financials (e.g., food and beverage costs, labor, and other controllables), set quarterly business priorities, and drive the operations manager team to grow sales in service of achieving business unit and company goals. Create Roastery-specific strategies and manage a team of managers to deliver results across all categories. Utilize operational tools, resources, and reports to analyze the business and identify and address trends and issues in store performance. Work with local service providers to support day-to-day operational needs and ensure procedures are followed. Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards. Education: College degree or experience in a closely related field may substitute for a portion of the required experience Leadership experience in a high volume, full service, and structured restaurant concept Experience with lifestyle based experiential brands, hospitality, big-box and/or specialty retail, restaurants and/or fine dining preferred Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

The Senior Retail Operations Manager will set goals for operations managers and drive engagement and performance within their team. They will develop strategic and operational plans to improve store operations and maximize sales while ensuring financial goals are met.