Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.
We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.
We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

WHAT EXPERIENCE WE’RE LOOKING FOR…

• Proven experience or expertise in developing digital capabilities; working with third party and or in house development teams.
• You have expertise working as a conduit between technical and sales teams to represent the required business requirements to drive Retail excellence.
• Good working knowledge of CRM, LMS, CMS, Power BI platforms will be highly beneficial.
• You are focused on continuous improvement, striving to deliver high-quality solutions for retailers.
• You enjoy tackling complex problems, challenging the status quo, and driving innovation within your team.

ABOUT US:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we’ll be happy to help.
Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks
A place of belonging…
We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

A BIT ABOUT THE ROLE…

• Reporting to the Head of Retail Strategy & Excellence, this role is responsible for leading the Retail ‘digital first’ strategy as part of the overarching 5-year Retail strategy. Operational excellence and functionality capability development will be achieved through Retail systems such as EDGE, Power BI, GEM suite, The Retailer Hub and The Retailer Training Centre.
• Lead the Retail agenda in ensuring operational excellence of digital tools and systems as well as being the voice of Retail for current and future digital developments such as AI and MER.
• Support the delivery of Single Retailer View (SRV) with cross functional colleagues, liaising and providing SME to the central and Customer and Retail Care Team.
• This role is the conduit between the PMO, technology and the commercial function, translating and refining the views and progress of the commercial, IT and PMO functions
  We operate a hybrid working model requiring employees to work from the office 3 days per week. These in-office days will be spread across the standard working week (Monday-Friday).

WHAT YOU’LL BE DOING…

• Responsible for all BAU and future processes to drive the effective operationalisation of GEM Suite (Licensing, Intelligence & Retail), the Retail Training Centre and the Retailer Hub for Retail
• Own the operational relationship with C.I, Sponge and SGi, including maximising output from monthly retainers and contract negotiation, measure against agreed OPMs .
• Agreeing the annual development roadmap for the Retailer Hub in line with ABP requirements. Responsible for managing the annual development budget and ensuring all development projects come in on budget and on time.
• Management of the RTC system to drive advancements in line with the digital-first commitment; including all UX redesign requirements as identified through the Retail Continual Improvement Programme.
• Manage the annual development roadmap for GEM Intelligence in line with ABP requirements. Responsible for managing the annual development budget and ensuring all development projects come in on budget and on time including post cutover CR’s and fast follow’s.