REQ0002202

Date posted
16/05/2025
Application closing date
29/05/2025
Location
Remote
Salary
£50,000 per year
Package
26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme
Contractual hours
35
Basis
Full time
Job category/type
Job description

FIXED TERM TO COVER MATERNITY LEAVE

Here at RNIB, we’re searching for an exceptional individual to join us at a really exciting time. As part of the newly formed Supporter Experience team, you’d be in a new role which offers plenty of scope to help shape the teams future.
The team is responsible for providing exceptional stewardship to our supporters that will optimise their experience and grow retention, emotional loyalty and lifetime value.
If you have experience in customer or supporter retention, ideally gained in a fast-paced environment, then you may be who we are seeking. You will be responsible for managing our Individual Giving loyalty products, including our raffle players and our committed regular givers, and developing our upgrade campaigns ensuring we reach our ambitious targets to enable us to reach more blind and partially sighted people and provide the support they need, when they need it.
To be successful in this role, you don’t necessarily have to have gained your skills in a charity - you will have a an excellent understanding of campaign management and marketing channels that drive loyalty and make customers feel special.
You’ll need plenty of energy and a willingness to work as part of a developing team with some great colleagues - great communication skills and the ability to build relationships quickly are essential.

Please refer the Job description for details