Now Hiring: Sr. Retention Programs Specialist (Remote – EST/CST Preferred)
Are you passionate about customer loyalty and retention? Do you thrive at the intersection of strategy, data, and execution? We’re looking for a results-driven professional to lead subscription and loyalty initiatives across multiple brand platforms.

ABOUT THE ROLE

As a Sr. Retention Programs Specialist, you’ll own the strategy, execution, and performance of customer retention programs. You’ll collaborate cross-functionally with marketing, IT, customer service, and finance to ensure seamless delivery and measurable impact.

KEY RESPONSIBILITIES

• Program Strategy & Planning: Design and execute data-driven strategies for subscription and loyalty programs. Conduct financial forecasting and manage budgets.
• Marketing Integration: Partner with brand marketing teams to align retention efforts with broader campaigns and promotional calendars.
• Program Management: Oversee day-to-day operations of retention tools and platforms. Troubleshoot customer issues and optimize program workflows.
• Vendor & Budget Oversight: Manage external vendors and ensure tools are used effectively and efficiently.
• Performance Reporting: Analyze KPIs, generate insights, and present actionable recommendations to stakeholders.
• Cross-Functional Collaboration: Work closely with internal teams to ensure program alignment, execution, and continuous improvement.

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave