Senior Returns Agent at Great HealthWorks, Inc.

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organization Skills, Communication Skills, Customer Service, Microsoft Excel, Multi-tasking, Data Entry, Warehouse Operations

Industry

Wellness and Fitness Services

Description

The Senior Returns Agent is required to process product returns, update customer records, assist management with onboarding, update internal reports and assist with department operations while supporting the warehouse staff and other departments within a high-volume, fast-paced working environment. The Senior Returns Agent will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material pickup, receiving deliveries, and warehouse cleanup. Key Responsibilities * Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures * Inspect returned merchandise, checking for quality and condition of product to determine return category * Receive merchandise, following all security and safety return procedures for each product type * Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return * Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing * Assist management with the onboarding of new agents * Update internal reports * Assist in the leading Junior Agents Qualifications Minimum Education and Experience * High School Diploma or equivalent * 3-4 years of relevant experience * Experience in Microsoft Excel Knowledge, Skills and Abilities * Written and verbal communication skills * Strong attention to detail and excellent organization skills * Ability to work independently with minimal supervision * Ability to maintain confidential information * Ability to gather and analyze information * Ability to multi-task constantly and handle changes in priorities frequently * Ability to view multiple screens and hear using headset * Ability to speak and communicate with customers Physical/Work Environment/Expectations While performing duties of job, incumbent is occasionally required to: * To sit for long periods of time (up to 10 hours per day) * To manage stress in a hectic, fast-paced environment * To use hands, finger, handle or feel objects, tools, or controls EOE, DFWP

Responsibilities

The Senior Returns Agent processes product returns, updates customer records, and assists management with onboarding. They also support warehouse staff and perform general warehouse duties.