DO YOU HAVE A SPIDEY SENSE WHEN IT COMES TO FRAUD AND RISK?

Then Jobber might be the place for you! We’re looking for a Senior Risk Operations Analyst to be part of our Fintech department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

TO BE SUCCESSFUL, YOU SHOULD HAVE:

• Demonstrated years of relevant progressive Fraud Risk or Credit Risk operations experience in financial services, tech, payment processing or related industries.
• Domain expertise in evaluating merchant risk and/or credit risk. This includes card-not-present fraud and risk, ACH fraud, chargebacks, and performing risk reviews and underwriting at the account and transaction level on a daily basis with an eye for emerging threats.
• An analytical and inquisitive mindset and the capacity to make complex decisions under pressure in a fast-paced setting. We’re looking for someone with a data-driven and investigative mindset who can find and interpret suspicious transaction trends, review account activity, internal and external signals for signs of fraud or abnormalities, and take action accordingly.
• Clear written and verbal communication skills. You’ll be dealing with our customers daily and with other stakeholders across Jobber, so being able to translate your ideas and findings clearly will be important. Talking about fraud, risk and loss of money can be uncomfortable, so you should be willing to engage in those types of conversations and work to resolve conflicts.
• A problem-solver and team-player mindset. In this role you’ll be working with others to find solutions for managing risk. You’ll need to be able to understand problems and help solve them in a way that works for both our customers and Jobber. Collaboration is extremely important in this role.
• The ability to embrace ambiguity and change. We don’t know what we don’t know, so you should be comfortable coming in and improving the process.
• The ability to work autonomously with superb time management skills and be comfortable with technology. We are fully remote and distributed across the country. While you’ll be a member of a team and there are connection points, you’ll be on your own most of the day. You’ll need to be a self-starter with the ability to make decisions and find direction and guidance proactively. You’ll be accountable for both your successes and your shortcomings.

A BIT MORE ABOUT US:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win

The Senior Risk Operations Analyst will be a key part of the Risk team, leveraging technology and analytics to detect fraud and credit risks and ensuring that Jobber is protected from losses. This position will have responsibilities that are laser focused on detecting, preventing and investigating current and emerging risks. This is an exciting opportunity for someone with prior experience in similar roles and a strong growth orientation who enjoys hands-on operational work while contributing to the development and enhancement of risk management practices.

The Senior Risk Operations Analyst will:

• Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly.
• Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed.
• Regularly communicate with customers through various support channels such as email.
• Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers.
• Contribute to the development of fraud and risk detection systems to make sure we’re setting the appropriate controls in response to emerging threats and provide recommendations.
• Identify opportunities for policy, tooling and process improvements within Risk Operations and champion those opportunities from idea to implementation.
• Mentor a growing team of Risk Operations Analysts. While this role is not a people leadership position, you will be seen as a role model and subject matter expert, helping grow everyone’s skill set.
• Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed.
• Support broader business as needed on operational risk-relevant topics.