Responsibilities

• Day to day, you'll:Support the consistent application of risk management, incident management and remediation frameworks across Product & Services.
• Analyse incident trends and data to identify emerging risks and recommend practical improvements.
• Review, screen and authorise complex or higher-risk incidents within approved delegations and governance requirements.
• Prepare high-quality incident papers, remediation strategies and decision-making documentation.
• Support the development and coaching of Risk Specialists through training and quality assurance activities.
• Assist with workflow management, prioritisation and monitoring of complex incident matters.
• Partner with Compliance and business stakeholders to support breach reporting and regulatory investigations.
• Act as an escalation point for complex incidents and provide guidance to stakeholders across the organisation.
• Promote a proactive and positive risk culture through sound judgement, collaboration and effective stakeholder engagement.

Qualifications

• It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:You have demonstrated experience in risk management, compliance, business improvement, or a related discipline.
• Your stakeholder management skills enable you to build trusted relationships across leadership teams and business functions.
• You'll bring experience managing remediation plans, projects, or initiatives that address control gaps and strengthen risk management practices.
• You're able to exercise sound judgement when handling sensitive information and making risk-based decisions.
• You have strong analytical skills with the ability to identify trends, risks and improvement opportunities from complex data.
• Your written and verbal communication skills allow you to simplify complex issues for a range of audiences.
• You'll have experience preparing reports, recommendations and documentation for senior stakeholders.
• You're comfortable working independently while managing multiple priorities in a dynamic environment.
• You hold relevant tertiary qualifications or equivalent professional experience.
• Your knowledge of superannuation, insurance, risk frameworks, or regulatory environments will be highly regarded.
• You'll have exposure to incident management, compliance reporting, governance processes, or related systems.

Responsibilities

• Day to day, you'll:Support the consistent application of risk management, incident management and remediation frameworks across Product & Services.
• Analyse incident trends and data to identify emerging risks and recommend practical improvements.
• Review, screen and authorise complex or higher-risk incidents within approved delegations and governance requirements.
• Prepare high-quality incident papers, remediation strategies and decision-making documentation.
• Support the development and coaching of Risk Specialists through training and quality assurance activities.
• Assist with workflow management, prioritisation and monitoring of complex incident matters.
• Partner with Compliance and business stakeholders to support breach reporting and regulatory investigations.
• Act as an escalation point for complex incidents and provide guidance to stakeholders across the organisation.
• Promote a proactive and positive risk culture through sound judgement, collaboration and effective stakeholder engagement.

Qualifications

• It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:You have demonstrated experience in risk management, compliance, business improvement, or a related discipline.
• Your stakeholder management skills enable you to build trusted relationships across leadership teams and business functions.
• You'll bring experience managing remediation plans, projects, or initiatives that address control gaps and strengthen risk management practices.
• You're able to exercise sound judgement when handling sensitive information and making risk-based decisions.
• You have strong analytical skills with the ability to identify trends, risks and improvement opportunities from complex data.
• Your written and verbal communication skills allow you to simplify complex issues for a range of audiences.
• You'll have experience preparing reports, recommendations and documentation for senior stakeholders.
• You're comfortable working independently while managing multiple priorities in a dynamic environment.
• You hold relevant tertiary qualifications or equivalent professional experience.
• Your knowledge of superannuation, insurance, risk frameworks, or regulatory environments will be highly regarded.
• You'll have exposure to incident management, compliance reporting, governance processes, or related systems.