Senior Roster Coordinator at VMCH

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rostering Software Applications, Community Based Services Rostering, Interpersonal Skills, Communication Skills, Customer Service, Stakeholder Engagement, Organisational Skills, Attention To Detail, Autonomy, Teamwork, Leadership, Coaching, Data Maintenance, Risk Identification, Service Improvement

Industry

Civic and Social Organizations

Description

This opportunity is being advertised as an internal Expression of Interest (EOI). If you are interested in the role, please submit your resume and a cover letter outlining your suitability. About the role As the Senior Roster Coordinator, you will lead and support a team of Roster Coordinators to ensure efficient, accurate, and responsive rostering services for clients in the community. You will balance operational excellence with strong customer focus, ensuring client preferences and workforce availability are met in a fast‑paced environment. This role also contributes to service growth by supporting the transition of brokered services to VMCH and maintaining strong relationships with clients, support workers, and internal stakeholders. Key Responsibilites: * Provide day‑to‑day leadership, coaching, and support to a team of Roster Coordinators * Create and maintain accurate rosters that align with client needs, preferences, and worker availability * Manage unallocated shifts and changing priorities in a results‑focused environment * Ensure timely responses to enquiries, emails, and service requests * Maintain accurate data to meet payroll, finance, and reporting requirements * Support care coordination and respond to client, support worker, and case manager queries * Identify and escalate risks, incidents, and non‑compliance issues * Contribute to continuous improvement, quality standards, and service development initiatives About you You are organised, resilient, and customer‑focused, with strong leadership capability and a keen eye for detail. You thrive in a dynamic environment and are confident balancing competing priorities while supporting both people and processes. Essential * Demonstrated experience using rostering software applications * Proven ability to efficiently roster community‑based services * Strong interpersonal and communication skills, both written and verbal * High level of customer service and stakeholder engagement skills * Excellent organisational skills with the ability to meet deadlines * Strong attention to detail and accuracy * Ability to work autonomously and as part of a team Desired * Experience in Aged Care and/or Community Care * Experience using Carelink * Strong administration skills * Qualifications in Business Management or Community Services If you have any further questions, please contact Dylan Lea at Dylan.lea@vmch.com.au

Responsibilities

The Senior Roster Coordinator will lead and support a team of Roster Coordinators to deliver efficient and accurate rostering services, balancing operational excellence with client preferences and workforce availability. Key duties include providing daily leadership, creating accurate rosters, managing unallocated shifts, and ensuring timely responses to all service requests.