Do you want to work for an award-winning company where quality is something that really matters? Findlater’s is the UK’s leading branded pate producer, we truly value high standards and working co-operatively.
We are looking to hire a highly experienced senior sales administrator to support our teams across the business. Based in our Linlithgow production offices, this part-time role is ideal for someone with excellent communication skills, an ability to effectively multi-task, exemplar attention to detail and a proactive approach.
To ensure that we give our customers the best possible service, we are looking for someone who can commit to being on site full time on a Monday, and Tuesday and also on a Friday morning. As a small team, we ideally need our new colleague to be able to work full time hours when 2 other colleagues are on holiday.
Working primarily across sales administration and customer service liaison areas, this is a position suited to a senior administrator who wants to use their extensive experience in a varied role, where they will have a high level of autonomy. A strong communicator, you’ll be able to make an effective contribution from day one. Additionally, you’ll be able to use your initiative and seamlessly switch between tasks, successfully ensuring that daily admin processes are completed to the highest standards and any issues or problems raised by our customers are resolved quicky and efficiently.
As a small growing company, we require people to be flexible in their role, however the key duties and responsibilities are as follows:
· Effectively complete key client account administration, using a range of external & internal systems.
· Ensure that all changes are actioned accurately and in a timely manner.
· Effectively and accurately process telephone customer orders.
· Develop and maintain great relationships with our customers, efficiently dealing with any queries they might have.
· Preparing a range of reports for analysis.
· Monitor and respond to various email inboxes, effectively and accurately.
· Prepare point of sale packs for distribution to customers.
· Provide admin support to sales team as required, including creating sales paperwork for dispatch team.
· Assist the Finance Administrator as required, including processing payments, arranging credits, and providing cover when they are on holiday.
· Accurately update databases in a timely manner.
· Liaise with suppliers as required ensuring that orders are accurate and correctly processed.
· Support project work as required.
· Support Production and Operations teams as required.
· Able to act as first point of contact for customer and suppliers phoning into the offices, correctly routing calls as appropriate and managing messaging system.
· Capable of greeting all site visitors and ensure that they complete the relevant access paperwork.
· Assist with any other tasks as directed.

KNOWLEDGE AND EXPERIENCE REQUIRED

• Excellent communications skills; particularly skilled in developing effective working relationships over the phone.
• High level of accuracy when performing in all task -pays great attention to detail.
• Excellent customer service and administrative skills, developed over a number of years.
• Strong organisational skills, able to effectively multi-task and work flexibly.
• Confident user of MS Office suite and databases.
• Self-starter, able to effectively re-prioritise
• Numerate, conscientious, and able to achieve deadlines.
• Passionate about good food.
• True team player who values the contribution of others.
• Experience of EDI systems would be an advantage.

GENERAL RESPONSIBILITIES

• Show commitment to the company values in all aspects of your role.
• Ensure all communications, both verbal and written, enhance the company image.
• Be a great team player and be willing to work with the entire Findlater’s team.
• Adhere to all company policies that are relevant to your role.
• Demonstrate a commitment to health and safety
• A commitment to equality.
• A strong commitment to the Findlater’s brand.

IMPORTANT - PLEASE REMEMBER TO SEND A COVERING LETTER ALONGSIDE YOUR CV, SETTING OUT WHY YOU FEEL YOU ARE SUITABLE FOR OUR ROLE.

Unfortunately we will not be accepting applications from candidates who have applied previously to this role.