CLIENT EXPERIENCE AND RELATIONSHIP BUILDING

• Provide exceptional client experience by understanding customer needs and preferences, providing expert knowledge and recommendations.
• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge through storytelling and highlighting the features and benefits of our products.
• Attend training sessions and workshops to enhance product knowledge and sales techniques.
• Ensure mystery shopping targets are always met.

SKILLS AND EXPERIENCE REQUIRED:

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: Ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Good attention to detail.
• Solution Focused:Thinking of answers and solutions to problems
• Ambassador:Representing Manolo Blahnik products and values with passion.
• Excellence:High level of finesse and excellence required in delivery of all tasks.

SKILLS AND EXPERIENCE DESIRED

• Additional languages.

PURPOSE OF POSITION

To support the Assistant Manager and General Manager to provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.