Senior Sales Centre Manager at SINGAPORE MARRIOTT TANG PLAZA HOTEL

, Goa, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Catering sales, Contract negotiation, Revenue management, Sales strategy, Customer relationship management, Forecasting, Budget management, Menu development, Market analysis, Event planning, Upselling, Customer service, Team collaboration, Problem resolution, Communication skills, Strategic planning

Industry

Hospitality

Description

JOB SUMMARY The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Sales Activities • Manages sales efforts for the hotel including local corporate and social catering. • Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. • Responds to incoming catering opportunities for the hotel. • Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the hotel based on market conditions and hotel needs. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Designs, develops and sells creative catered events. • Maximizes revenue by up-selling packages and creative food and beverage. • Manages catering sales revenue and operation budgets, and provides forecasting reports. • Develops menus which drive sales. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Participates in and practices daily service basics of the brand. • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. • Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service • Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. • Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities • Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Catering Sales Manager is responsible for contracting and closing local catering and social business to achieve revenue goals. They manage sales efforts, develop creative events, and ensure service excellence by collaborating with hotel operations.