We are looking for an experienced ‘Sales & Customer Service Administrator’ to join our award winning team at the British Ironwork Centre in Oswestry, Shropshire.

• Managing and converting incoming enquiries into sales
• Managing general customer calls & enquiries. Providing high levels of customer service & care.
• Customer interactions include email, telephone and digital interaction
• General sales & customer service related duties
• Investigating and solving customer issues, which may be complex or passed on by other members of the team
• Handling customer complaints, ensuring positive outcomes where possible combined with online reputation management
• Generating positive online citations
• Developing company sales processes
• Keeping accurate records of discussions or correspondence with customers
• Producing written information for customers
• Writing reports analysing the customer service provided, ensuring continuous improvement and streamlining of company processes
• Improving customer service procedures, policies and standards
• Learning about the organisation’s products or services and keeping up to date with changes
• Supporting other areas of the business when required
  The ideal candidate must have experience and an enthusiastic & energetic approach. Good communication skills are essential, both written and verbal. We are looking for an individual with a passion for high levels of customer service and the ability to multitask in a busy, fast paced environment.
  Due to our location the successful candidate must have means of transport.
  Friendly, supportive and FUN working environment.