COMPANY INTRODUCTION

East Enterprises Group Pty Ltd is a Melbourne-based company with diversified operations spanning logistics, trade, import and export, and OEM product customization. The Group manages multiple subsidiaries and operates the brand skywhip.com.au, specializing in producing and distributing high-quality cream chargers and related tools for both commercial and household use.

POSITION OVERVIEW

We are looking for a Sales Customer Service Representative to join our team. The ideal candidate will handle customer communication, sales support, and order processing, while also assisting with inventory management and marketing initiatives. This role requires bilingual skills (Chinese and English) and offers strong career development opportunities, including sponsorship for outstanding performers.

REQUIREMENTS

• High proficiency in both English and Mandarin Chinese (reading, writing, and speaking) is essential.
• Previous experience in customer service or sales preferred;
• Strong communication skills, service mindset, and ability to express ideas clearly;
• Quick learner, able to master product knowledge efficiently;
• Detail-oriented, responsible, and a strong team player;
• Able to work under pressure and maintain efficiency in a fast-paced environment.

• Communicate with customers via phone, WeChat and other channels, handle product inquiries and process orders;
• Provide professional product information and after-sales support to enhance customer satisfaction;
• Maintain long-term relationships with existing clients, conduct regular follow-ups and encourage repeat purchases;
• Assist in resolving customer complaints and abnormal situations to ensure a positive service experience;
• Conduct daily inventory checks to ensure data accuracy;
• Participate in marketing tasks such as client follow-ups, promotional activities, and brand campaigns;
• Collect and organize customer feedback and sales data to support the team in achieving sales targets.