Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

Intercom is launching a new Enterprise motion, and the Enablement team is expanding to support this next phase of growth. We are seeking a Senior Sales Enablement Manager based in Dublin to serve as a critical strategic business partner to our Head of Enterprise. This is a unique opportunity to build from the ground up as we scale our approach to selling into the world’s largest companies.
You will be responsible for shaping and executing the enablement strategy that empowers our Enterprise Account Executives and Relationship Managers to navigate complex buying groups, deliver strategic value, and win large-scale deals. You will work closely with Sales Leadership, Product Marketing, Operations, R&D, and other cross-functional partners to ensure our field teams are equipped to succeed in this new segment.

WHAT SKILLS DO I NEED?

• 10+ or more years of experience in Sales Enablement or Enterprise SaaS sales, with a focus on large, complex accounts
• Demonstrated success supporting or leading strategic sales motions into Enterprise accounts
• Experience designing and delivering high-impact training programs, both in-person and virtually
• Ability to simplify complex concepts and deliver them in a way that resonates with seasoned sellers
• Strong project management and cross-functional collaboration skills
• Ability to influence senior leaders and navigate ambiguity while driving clarity and results
• Working knowledge of sales processes and methodologies such as MEDDICC or Command of the Message
• Data-driven mindset with experience tracking enablement effectiveness and business outcomes

BONUS SKILLS & ATTRIBUTES

• Experience in a high-growth B2B SaaS company
• Familiarity with Enterprise sales tools including Salesforce, Gong, Glean, and Outreach
• Command of the Message certified
• Familiar with Corporate Visions programming
• Experience working with globally distributed teams
• Comfort operating in a fast-paced and evolving environment

Please refer the Job description for details