Senior Sales Enablement Manager at Sinch

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales enablement, Facilitation, Coaching, B2B sales, Sales methodology, Stakeholder management, Public speaking, Salesforce, Gong, LMS, Adult learning principles, Cross-cultural communication, Strategic planning, Performance management, Data analysis, AI tools

Industry

IT Services and IT Consulting

Description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With presence in more than 60 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organisation works and inspire every of our more than 5,000 employees across 55 different countries. The Revenue Enablement team is on a mission to equip our customer-facing teams with the skills, knowledge, and tools they need to win. We are looking for a dynamic and experienced Senior Sales Enablement Manager to be the face of enablement in the Asia Pacific region, specifically covering our core markets ANZ, SEA, and Northern Asia. You are a passionate educator and coach who thrives on helping others succeed. In this role, you will be the critical bridge between our global enablement strategy and local go-to-market execution. You will be responsible for delivering high-impact training, providing hands-on coaching to individual contributors and their managers, and ensuring our customer-facing teams are confident and competent in their roles. If you are passionate about sales, an expert facilitator, and love being in the field helping teams win, this role is for you. Key Responsibilities include: * Be the Regional Enablement Partner: Act as the primary enablement point of contact for the region. Build strong relationships with GTM leadership and customer-facing teams to understand their needs, challenges, and the nuances of their local markets and co-create enablement strategies that align to regional business priorities. * Facilitate with Excellence: Lead engaging and interactive workshops (both in-person and virtual) for Individual contributors and managers on our core sales methodologies, product knowledge, enablement systems, and new hire onboarding programs. * Coach for Performance: Provide impactful 1:1 and group coaching to individual contributors and front-line managers, helping them bridge the gap between learning and doing. You will guide them in applying new skills to live deals and drive measurable performance improvements in deal velocity, win rates, and quota attainment. * Drive Global-to-Local Relevance: Adapt and tailor global enablement programs to ensure they are highly relevant and effective for the regional market, language, and culture. * Champion the Voice of the Field: Actively gather, synthesize, and report feedback from the field to the global enablement team, providing critical insights that inform and improve our overall strategy, content, and programs. * Leverage Best Practices, Tools & AI: Apply industry best practices, modern enablement tools, proven methodologies, and AI-driven solutions to design, deliver, and continuously improve enablement programs, driving scalable and measurable outcomes. * Increase Program Adoption & Impact: Serve as a direct line of support for our customer-facing teams answering their questions, reinforcing key concepts, and driving the adoption of new skills and tools to maximize the impact of our initiatives. To be successful, you will possess the following skills and attributes: * Exceptional Facilitation & Engagement: Master of managing a room (both virtual and live) and fostering an inclusive environment. You use advanced techniques to engage learners, encourage participation, peer practice sharing, and ensure learning objectives are met. * Making Feedback Actionable: Proven ability to provide direct, constructive, and motivational feedback and create accountability to act on those recommendations. You can effectively coach both individual contributors and managers to improve performance and develop their skills. * Strong Business & Sales Acumen: Significant experience in a B2B sales role and a deep understanding of the sales process, methodologies, and challenges. You can credibly "talk shop" with even the most senior sellers. * World-Class Communication: Possess outstanding communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively to a variety of audiences. * Stakeholder Management: Excel at building relationships and credibility with stakeholders at all levels, from individual sellers to senior sales leadership across regions and cultures. You know how to influence without authority. * Adaptable & Agile: Comfortable with ambiguity and can thrive in a fast-paced environment. You understand how to apply adult learning principles to design and deliver effective training. * Global & Cross-Cultural Enablement: Proven success delivering enablement across multiple regions and cultures. You skillfully adapt messaging, facilitation, and coaching to align with cultural norms, language differences, and market dynamics, ensuring high engagement and impact globally. * Experience: Proven combined experience in a customer-facing role (e.g., Account Executive or Customer Success Manager) and a sales enablement, training, or coaching role. * Technical Aptitude: Proficiency with common sales and enablement technology (e.g., Salesforce, Gong, LMS, virtual meeting platforms), with the ability to leverage data and emerging AI tools to enhance coaching, content delivery, and program effectiveness. * Languages: Excellent written and verbal skills in English required, spoken Mandarin skills a large plus We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity. Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We value our team by offering the following; * WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy. * PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver * CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest. * TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. * STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs * TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses * CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. * MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. * TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more. If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now. Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies. Through strategic acquisitions and fast organic growth, Sinch has turned into an international powerhouse serving enterprises across the globe and handling over 700 billion engagements per year. In fact, independent analysts say we're a CPaaS leader!

Responsibilities

The Senior Sales Enablement Manager will act as the regional partner to equip customer-facing teams with the skills, knowledge, and tools necessary for success. This role involves facilitating training workshops, providing hands-on coaching, and adapting global enablement strategies to meet local market needs.