WELCOME TO THE AGENTIC COMMERCE ERA

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.
BigCommerce , part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what’s most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.
Commerce is looking for an experienced Senior Sales Engineer (SE) to take a high-impact, high-visibility role facilitating the company’s sales growth. The SE works closely with our Account Executives throughout the sales process assisting with product demonstrations, recommending solutions, and providing industry and product expertise to our prospects. In addition, the SE acts as a product evangelist, educating the sales team on product, implementation, training, and service best practices. Demonstrating our solutions both in virtual and live meetings is required to ensure that our Account Executives have the technical support they need throughout the sales cycle. A wide degree of creativity and latitude is expected.

• Educate prospects on the suite of Commerce brands (BigCommerce, Feedonomics and Makeswift) by providing a consultative, best practices approach, including analysis and analytics to match prospect’s business and technical requirements
• Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements
• Become fluent in competitive positioning and be effective in differentiating the Commerce solutions in the marketplace.
• Provide pre-sales technical consulting to the Sales staff by participating in online demonstrations, conference calls, and site visits with our Account Executives
• Document all customer questions to ensure immediate follow-up on all outstanding issues
• Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams
• Work closely with the Account Executives to respond to proposals and RFPs to ensure that all technical information and recommendations address the client’s requirements.
• Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs
• Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue strengthening our value proposition.
• Lead initiatives to facilitate smoother and faster sales cycles and higher win rates.
• Ability to travel at different times during the year, usually 1-2 days per visit, to support prospects, partners, and industry events.