Senior Sales Engineer

at  primerai

Primer exists to make the world a safer place. We do this by providing trusted decision-ready AI to the world’s most critical organizations. Our software enables leaders, operators, and analysts to better understand the changing world around us in real time and make informed decisions when the stakes are high. Primer has offices in San Francisco, Pasadena, CA and Arlington, VA. For more information, please visit https://primer.ai/
As a Senior Sales Engineer will have the unique role of leveraging their engineering skills to solve individual customer problems. You will work alongside Account Executives, Customer Success Managers, Technical Delivery Managers, and Forward Deployed Engineers to solve customer challenges and enhance their mission outcomes. You’ll regularly engage with the customer in both pre and post sales capacities, to scope and prototype the solution, lead the implementation/deployment, and address obstacles that might hinder a customer from being successful with our product. Using your ability to detect problems before they happen, and size-up new technical concepts quickly, you enable customers to understand and experience the value of the product.

RELEVANT SKILLS AND EXPERIENCE

• BS or MS in computer science, engineering, or other quantitative field or relevant experience.
• 5-7+ years of professional experience in the areas of developing and deploying enterprise software solutions, solutions architecture, and customer implementation.
• Ability to communicate technically complex information to both technical and non-technical audiences.
• Ability to establish conceptual connections between customer requirements, mission outcomes, and technical solutions.
• Experience working with Singaporean Government agencies.
• Experience with the major cloud providers such as AWS, Azure, GCE.
• Experience with Docker and Elastic.
• Understanding of clustering, named-entity recognition (NER), and LLMs.

• Enable customers to see the art of the possible by relating Primer’s technical capabilities to mission outcomes.
• Represent the technical voice of the customer within your account team to develop strategies that enhance mission outcomes for our customers.
• Support the ideation and implementation of solutions and feature sets for the customers while partnering with product and engineering to develop and deliver.
• Partner with product and engineering at Primer to identify and prioritize new features and algorithmic development based on customer engagement and feedback.