We are looking for a Senior Sales & Events Coordinator to join the team at Kents Hill Park, a beautiful Venue, part of The Venues Collection.
Salary £28k Per Annum.

• To lead the training and development of all new team members to ensure they are achieving the company standard for performance within probation period.
• To support the Sales Office Manager daily to achieve the venue targets and provide support to the team.
• To work with the Sales Office Manager to delivery monthly financial results in line with budget through strategic planning of rates and diary optimisation using the tools available.
• To support the Sales Office Manager in the creation and completion of weekly & monthly reports/task such as forecasting & business review packs.
• To ensure all electronic enquiries are responded to within the agree response times and to work with the E-sales coordinators to maximise conversion.
• To produce the rate strategy for M&E in accordance with the venue’s budget expectations.
• To handle reservations for bedrooms for both event and transient guests
• To attend all mandatory and job specific training
• To consistently supplying the highest possible levels of customer care and service in the lead up and during the events process.
• To positively approach all sales opportunities to maximise sales and revenue by yielding the business to achieve the venue’s sales plan.
• To respond to any customer enquiry within the guidelines set by the venue.
• To exercise efficient diary management to manage the yield within the conference office.
• Develop and maintain sales information through Opera following the Company guidelines.
• To attend any communication/ operational meetings where appropriate to represent the sales department.
• To support the invoicing process, ensuring all conference bills are produced correctly and in a timely manner.
• To support the Director of Sales/Sales Manager with new business leads and supporting client events where necessary.
• To be fully engaged with the customers and are building and maintaining relationships with key accounts.
• To be aware of the services and facilities offered by the competitor hotels to promote your hotel to its full potential.
• To comply with all health and safety legislation and actively get involved with reporting issues and training others.
• To be fully aware of the Accident & Maintenance and Fire safety procedures for your department and the wider venue.
• To support the wider Operations Team where necessary and any reasonable ad hoc tasks requested to action by an HOD or the Hotel Manager.