KEY REQUIREMENTS:

• Passionate about Simmons Bars and committed to delivering a memorable guest experience.
• Proven experience in a similar role within the hospitality industry.
• Experience with Collins CRM system is highly desirable.
• Target-oriented with a proven track record of exceeding sales goals and monetary targets.
• Excellent organisational and time-management skills.
• Strong interpersonal and communication skills.
• Ability to remain calm, focused, and effective under pressure.
• Excellent command of spoken and written English to provide a professional and personable service.
• Exceptional attention to detail and a desire for continuous learning and development within the business.

• Respond to all guest enquiries in a timely and professional manner, escalating any unresolved issues to the Head of Sales or Operations Team.
• Manage all booking enquiries from various channels, including Design My Night/Collins, phone, email, social media, promptly processing authentications and deposits.
• Maintain accurate booking diaries and floorplans and ensure clear, timely communication of booking details, guest requests, and any last-minute changes to venue staff and management.
• Utilise end-of-night (EON) reports to reconcile bookings, amend discrepancies, and process refunds within the booking system (Design My Night/DMN).
• Address and log all lost property enquiries.
• Develop and maintain comprehensive knowledge of our venues and offerings to provide accurate and helpful assistance to guests.
• Maximise revenue and enhance guest satisfaction by proactively upselling venue facilities and pre-paid drinks packages.
• Communicate relevant information effectively with colleagues within the department, venue staff, and management.
• Contribute to the development and improvement of our reservations processes to drive increased bookings.
• Fulfill any other reasonable requests as directed by management.