WHO IS PLENTI?

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.
We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. With over 200 people based in Australia we are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.
Plenti is still a founder led business that began in 2014 and is now listed on the ASX with annual revenue of over $200 million and a loan book over $2 billion.

WHAT’S THE ROLE?

We are seeking a driven leader to join our Direct Sales team as a Senior Sales Manager. This role will be crucial for leading our high-performing team of sales agents who help convert loan applicants into funded customers through strategic phone, email and SMS outreach across the application journey. You will also drive performance through data-driven coaching, targeted training programs and optimized multi-channel contact strategies.
Your expertise in sales process optimization, conversion analytics, and performance management will be crucial as you collaborate with cross-functional teams to continuously enhance the customer journey from initial application to successful loan drawdown, directly impacting Plenti’s revenue growth and market position in personal and auto lending.

KEY RESPONSIBILITIES

• Develop and refine sales strategies for different customer segments and lending products, optimising approaches for personal loans and car loans.
• Lead the optimization of multi-channel contact strategies across phone, email, and SMS to maximize customer engagement and application completion rates.
• Lead a sales team leader and agents with daily team huddle and weekly sales meetings to share performance updates, recognise achievements and address collective challenges
• Collaborate with marketing and product teams to refine lead qualification criteria and ensure alignment between customer acquisition and sales conversion activities.
• Develop and implement ongoing training initiatives focused on enhancing product knowledge, objection handling, compliance requirements, and conversion techniques.
• Monitor daily, weekly, and monthly performance against established KPIs, using data analytics to identify trends, challenges, and opportunities across the sales team.
• Collaborate with credit, product and operation teams to provide feedback on customer pain points and recommend product enhancements based on sales interactions.
• Develop and maintain sales dashboards that provide real-time visibility into team performance and conversion metrics.