ABOUT THE ROLE

You will be our global Senior Sales Operations Manager/ Director of Sales Operations. You will design & manage Viamo’s sales approach across Viamo’s sales functions, owning the Marketing and Communications approach, ensuring that sales representatives have the training, tools, and data insights to achieve their sales objectives. You are data and detail-oriented, strong in process design and knowledge management, with the ability to influence a wide range of stakeholders outside of your direct supervision. You are a self-starter, an excellent communicator, and are extremely organized and reliable.

KEY RESPONSIBILITIES

• Ownership of Viamo’s sales approach for direct bookings (i.e., Country Sales and Strategic Partnerships teams), with the responsibility to design, operationalize, and continually improve a sales plan that will drive forward Viamo’s sales function:
• Improve the Attitude around sales
• Foster a culture of positive sales attitudes, accountability and performance.
• Support the design of incentive systems (monetary and non-monetary) to motivate and reward sales performance
• Increase Competence of the sales team
• Design, coordinate and continually improve the onboarding content and process for new sales staff, supported by Sales Management and other relevant staff.
• Design, coordinate and continually improve a continual learning approach for sales reps, including sales support materials, sales trainings, product trainings, and other related initiatives.
• Ensure consistent Execution of sales process.
• Ownership of VIamo’s sales tools (i.e., HubSpot CRM, .)
• Lead on developing, evaluating and reporting of quarterly and annual sales metrics, operational insights, and OKRs. Responsible for the execution of SalesOps OKRs
• Support CPO to execute and continually improve the sales management & coaching approach
• Own Viamo’s marketing and communications strategy (i.e. MarComs team) in support of sales activities and lead generation, including supervision of the MarComs Associate and supervision of Sales Development Representatives.
• Provide backstopping support to the sales management when capacity is limited (i.e., sales management support to sales reps when a Regional Director is absent).
• Coordinate with all teams (Delivery, Platform, Product, etc.) to optimize collaboration with the aforementioned sales teams and ensure coordination on cross-departmental initiatives, as required..
• Coordinate strategic initiatives, at the direction of the Chief Partnerships Officer, in support of Viamo’s sales objectives.
• Lead and coordinate the National Research Council-Industrial Research Assistance Program project on Commercialisation
• Other tasks as determined by the Chief Partnerships Officer.