WOULD YOU LIKE THE OPPORTUNITY TO WORK WITH A PASSIONATE TEAM IN AN INTERNATIONAL ORGANIZATION? WE ARE LOOKING FOR A SALES & OPERATION PLANNING SPECIALIST WHO WILL BE BASED IN COPENHAGEN BUT WILL SUPPORT OUR MARKETS AND BUSINESS IN JAPAN & KOREA.

This role will be responsible for coordinating customer complaints and product inquiries as well as various product updates and design tasks. You will be working closely with our dairies, Global Product Management and our sales colleagues in the Japanese/Korean markets, which will give you a regional perspective when supporting the markets.

WE HAVE A PURPOSE FOR GOOD

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

More specifically, your tasks include:

• Claims coordination: Handling customer complaints regarding product and shipping by registering the complaint in our data base and ensure strong collaboration and communication with internal stakeholders in e.g. production, warehouse, transport or distribution to confirm the status of orders and resolve customer complaints.
• Product coordination: You will be taking lead on proactively collecting, using and communicating knowledge on products and packaging. This includes ensuring product information including specification, special requests, packaging information, shelf life testing. For this, you will collaborate with our Global Product Management, commercial and sales.
• Dairy visit coordination: Coordinating dairy visits from customers and/o