Job Purpose: dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.
As a Senior Sales Support Assistant , you will communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team’s delivery of set targets and annual business objectives.

In this role, you will:

• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team.

QUALIFICATIONS & EXPERIENCE: TO BE CONSIDERED FOR THE ROLE, YOU MUST MEET THE BELOW REQUIREMENTS:

• 10 years of schooling or equivalent and 3+ years of experience in Customer Service/Customer Relations.
• Preferable work experience in an Airline or Travel Agency Skills.
• Basic fares and ticketing qualification from a recognised institute or airline.
• Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.
• Knowledge of MS Office packages.Knowledge of world geography.
• 
  Safety Sensitive Role: No
  Leadership Role: No
  Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

In this role, you will:

• Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.
• Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.
• Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.
• Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.
• Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.
• Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.
• Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.
• Provide timely reports and analysis as required, to support the department business plan.
• Perform relevant administrative duties to support the team