Senior Sales Support Consultant - North America at CATERPILLAR ASIA PTE LTD

Griffin, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

189000.0

Posted On

02 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Industry Knowledge, Decision Making, Critical Thinking, Relationship Management, Business Development, Value Selling, Negotiation, Influencing, Aftermarket Parts, Sales, Marketing, Data Analysis, Strategic Planning, Training, Collaboration

Industry

Machinery Manufacturing

Description

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Job Summary: The Senior Sales Support Consultant is responsible for supporting our aftermarket growth in the North America region. This role supports our regional Cat sales execution teams as an aftermarket specialist. This role will collaborate with Cat sales execution teams & other internal teams to meet our yearly growth objectives and support long term aftermarket initiatives. What you will do: Consult sales execution teams and leadership on priorities and areas of focus to achieve regional growth targets. Create and execute strategies and action plans with sales execution to drive aftermarket growth in Americas. Develop repair options growth strategies for Top focus EP models based on highest lost opportunities and initiate actions to grow Rebuilds in the region. Identify & prioritize customer and dealer backed needs for aftermarket growth, collaborating with internal teams to launch initiatives on identified needs. Provide aftermarket expertise to our sales execution teams on various initiatives, internal processes, metric definitions and lead regional dealer/PSSR training events and workshops. Identify and support key account strategies, collaborate with sales execution teams to drive regional aftermarket revenue. Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns. Initiate strategic actions and support to close dealer dependencies from Services Growth Plans (SGPs). Drive aftermarket growth initiatives and regionalize the Go-to-Market plans by collaborating with key partners throughout the enterprise (IPSD, LPSD, PSLD, Cat Reman). Identify “Moments that Matter” and gather VOC/ VOD/ VOB and data insights to define EP Customer Requirements for lost opportunities in the region and launch strategic initiatives to close gaps Gather and analyze data based on growth opportunities and provide useful insights to drive strategic actions. Participate in regular sales performance reviews with dealers and support the sales execution teams on the implementation of corrective actions where needed. Keep up to date with industry trends, changing technology and market regulations in countries covered. What you will have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Extensive Experience: • Facilitates creation of the 'right' products and services to resolve customer business issues. • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement. • Advises others on creating customer focused environments in various scenarios. • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations. • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives. • Communicates and models the criticality of customer focus as an organizational strategy. Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Level Working Knowledge: • Discusses industry-specific flagship products and services. • Demonstrates current knowledge of the regulatory environment for industry segment. • Describes the contribution of own function as it relates to the industry segment. • Participates in major industry professional associations; subscribes to industry-specific publications. • Currently works with a major industry segment and associated functions and features. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Extensive Experience: • Differentiates assumptions, perspectives, and historical frameworks. • Evaluates past decisions for insights to improve decision-making process. • Assesses and validates decision options and points and predicts their potential impact. • Advises others in analyzing and synthesizing relevant data and assessing alternatives. • Uses effective decision-making approaches such as consultative, command, or consensus. • Ensures that assumptions and received wisdom are objectively analyzed in decisions. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Level Extensive Experience: • Communicates to clients regarding expectations of all parties. • Participates in negotiating the terms of the business relationship. • Conducts periodic reviews of work effort, progress, issues, and successes. • Maintains productive, long-term relationships with clients or vendors. • Creates opportunities to educate support teams on client priorities. • Empowers others to establish collaborative, healthy relationships. Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization. Level Working Knowledge: • Summarizes the stages of the business development lifecycle. • Assists in developing new geographical areas for the organization's products or services. • Implements common business development incentive programs. • Assists in creating an incentive plan to encourage new business growth and development. • Researches approaches for exploring new business opportunities. Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Level Working Knowledge: • Uses 'value selling' techniques to successfully engage customers. • Researches the customer's industry and organization before attempting sales calls. • Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements. • Quantifies proposed costs, benefits and value in customer terms. • Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction. Top Candidates Will Also Have: Bachelor's degree with 10+ years of job-related or equivalent experience A natural ability to work with many different stakeholders in varying functional and seniority levels Can demonstrate strong business acumen with excellent skills in negotiation and influencing Must communicate effectively across industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Experience with Aftermarket parts and service offerings or developing GTM for products or services. Prior commercial experience working with Caterpillar dealers in sales and marketing areas. Knowledge about the Electric power industry is desirable but not essential. Advanced knowledge of the Caterpillar organization, its products, policies and procedures. Additional Information: This position is located in Irving, TX, Mossville, IL, Peoria, IL, Lafayette, IN, or Griffin, GA. Domestic travel up to 50% & minimal international travel is required. Domestic relocation assistance is offered for this position. Visa sponsorship is not offered for this position. This position requires the candidate to work a 5-day-a-week schedule in the office. Final Details: This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers Summary Pay Range: $126,000.00 - $189,000.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: November 1, 2025 - November 7, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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Responsibilities

The Senior Sales Support Consultant is responsible for supporting aftermarket growth in North America and collaborating with sales execution teams to meet growth objectives. This role involves developing strategies, providing expertise, and driving initiatives to enhance aftermarket revenue.