Senior Sales Support Specialist at OnX

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

100000.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, CRM, Contract management, Excel, Outlook, Tableau, Power BI, ServiceNow, Negotiation, Collaboration, Data analysis, Reporting, Time management, Problem-solving, Customer relationship management

Industry

IT Services and IT Consulting

Description

About the Role As a Senior Sales Support Specialist, you’ll work closely with sales and technical teams to support complex sales activities and enterprise customer engagements. You’ll help manage enterprise agreements, support both pre‑ and post‑sales processes, and ensure smooth coordination across internal teams. This role is ideal for someone who enjoys working in a fast‑paced environment, managing details, and supporting high‑impact sales initiatives. What You’ll Do Partner with sales teams throughout the entire sales lifecycle—from opportunity development through close and renewal Support the management of Enterprise Agreements, including true‑ups and true‑forwards Prepare and coordinate complex proposals, quotes, RFP/RFI responses, and contracts with internal stakeholders Ensure all sales documentation, pricing, and approvals are accurate and completed on time Track sales pipeline activity, forecasts, and performance metrics, and provide reports and insights to leadership Maintain internal asset management tools and related documentation Keep CRM records up to date to ensure data accuracy and visibility for sales teams Assist account managers with renewals, upsell and cross‑sell opportunities, and customer onboarding How Success Is Measured Success in this role is measured by: Accuracy and quality of sales documentation Meeting internal service‑level agreements (SLAs) Timely resolution of escalations Accurate and timely reporting Maintaining clean, reliable CRM data Skills & Experience You’ll Bring Technical Skills You should be comfortable working with the following tools and capabilities: Salesforce or similar CRM platforms Sales and contract management (SCM) tools Microsoft productivity tools (Excel, Outlook, etc.) Supplier and partner portals Reporting and analytics tools such as Tableau and Power BI ServiceNow (CSM preferred) Strong negotiation and collaboration skills Ability to prioritize multiple tasks while maintaining attention to detail A customer‑focused mindset Core Competencies Solid understanding of products and services Clear written and verbal communication skills Strong organizational and time‑management abilities Customer relationship management and problem‑solving skills Experience using CRM and sales support tools Behavioral Attributes Customer and externally focused Takes ownership and accountability for results Proactive and solutions‑oriented Comfortable collaborating across teams Produces high‑quality work and supports ongoing learning and development Certifications Certifications are not required but are considered a plus Qualifications Bachelor’s degree preferred 5+ years of relevant professional experience 5+ years in sales support, sales operations, or a related role 80,000-100,000 range for base not including bonus. Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Responsibilities

The Senior Sales Support Specialist will partner with sales teams to manage the full sales lifecycle, including enterprise agreements, proposals, and contract coordination. They are also responsible for maintaining CRM data accuracy, tracking performance metrics, and providing insights to leadership.