Senior Sales Trainer - Carolinas at Renuity

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Training, Coaching, Consultative Selling, Design Experience, Process Improvement, Communication, Interpersonal Skills, Data Analysis, Organizational Skills, Problem Solving, Microsoft Office, CAD, Customer Service, Team Collaboration, Technical Support, Field Coaching

Industry

Consumer Services

Description

Senior Sales Trainer Our Vision: The most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love. Our Mission: Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences. Our Values: We at Renuity strive to instill and maintain our core values, by being: ♦ Collaborative – We get further, together. We pride ourselves on having the most talented people in our industry, and we expand what is possible through cohesive teamwork. ♦ Innovative – We challenge industry norms and take intelligent risks to discover better ways to serve our customers. ♦ Principled – We do the right thing – no matter what. We go to great lengths to ensure our customers, employees and partners have world-class experience and are treated fairly. ♦ Enthusiastic – We love what we do and the bonds we create with the people around us. Our passion positively influences our customers, colleagues, and partners. ♦ Value-Driven – We have an unrelenting focus on creating value for our stakeholders. We reward performance that increases the value of our company, and we live in a culture where everyone thinks and acts like an owner. Most importantly, together we embrace a collaborative spirit to propel all Renuity Divisions to achieve faster growth, greater profitability, and become THE most trusted name in home improvement. Job Summary: The Senior Sales Trainer is responsible for developing, coaching, and enabling sales performance across the Closets and Garages businesses. This role partners closely with the Regional Sales Manager to ensure new hires are effectively onboarded and complete the formalized training, complete follow-up training after designers and sales reps finish formalized training, and provide underperforming reps targeted support to meet performance expectations. This is a hands-on role that blends sales training, field coaching, paperwork/process discipline, and performance improvement. The Senior Sales Trainer plays a critical role in driving consistency, accuracy, and execution across the territory. Essential Functions/Physical Requirements of Job: The functions below are not a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Basic functions of this position are: · Own and execute the new hire sales training program for Closets and Garages, including interviewing, classroom training, testing out, virtual, and in-field training. · Deliver training focused on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards. · Partner with the Regional Sales Manager to ensure new hires are fully trained and field-ready before taking appointments. · Coordinate training classes including any accommodations, meals, documentation, sales kits and samples. · Track onboarding progress, coordinate system access and software setup, and training resources. · Conduct skill gap analysis and develop training materials; evaluate effectiveness and results of training sessions. · Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, sales related service reduction and adherence to engineering guidelines. · Provide paperwork training and quality control, including spot-checking designs and job documentation to ensure accuracy and compliance. · Support designers in the field by assisting with design questions, technical errors, and product or accessory specifications. · Identify Design Consultants needing additional support and, in partnership with the Regional Sales Manager, deliver targeted coaching, follow-up training, and structured improvement plans to accelerate learning curves and drive consistent KPI achievement. · Conduct ride-alongs, shadowing, and follow-up coaching to reinforce standards and expectations. · Maintain a strong field presence to observe real customer interactions and model best practices. · Act as an extension of the Regional Sales Manager in reinforcing accountability, expectations, and execution standards. · Support sales-related projects, including training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements. · Assist with rollouts of new products, pricing, programs, and sales initiatives. · Partner cross-functionally with Operations to align training with install and service expectations · Provide administrative support within Closet Pro, including backend functionality and process support. · Stay current on market trends, product updates, and changes within the corporate sales environment. · Assist with scheduling, prioritization, hiring input, and performance feedback as needed. Key Performance Indicators (KPIs) The Senior Sales Trainer’s success will be measured by territory-level outcomes including: · Territory Net Sales to Budget · Territory Net Close Percentage (NCP) to budget · Territory Average Ticket to Budget · Territory Net Sales per Lead Issue (NSLI) to budget · Service Rate caused by Sales Team, including: Paperwork errors, missing and incorrect obstructions/measurements, any other sales-driven service issues. · Training Quality: Time-to-first sale, % of graduates hitting 60-day KPIs, Reps retained at 180 days ÷ Reps who passed training. Qualifications and Necessary Skills: · 3-5+ Years of experience in in-home sales, sales leadership or sales training (In-home improvement preferred) · Strong understanding of consultative in-home one-call close selling · Proven ability to coach both sales skills and execution discipline · Experience in design-driven sales environments (closets, garages or similar) · Highly organized, detail-oriented, and process-focused. · Comfortable delivering training in groups settings and one-on-one · Data-driven with ability to diagnose performance and process issues · Willingness to travel within the territory · High school diploma: some college preferred · 2 years’ design experience required · 2 years of CAD hands-on experience required · Demonstrated spatial reasoning ability · Design problem solving skills · Ability to provide guidance and feedback to help sales designers strengthen specific knowledge/skill areas · Excellent communication and interpersonal skills · Must have skills to connect with and get alignment with both clients and internal business partners on design, payments, ordering and technical support Computer Operations: To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties. CAD skills (any major program) are critical (2 yrs). Preference will be given to a candidate with ClosetPRO software experience. Physical Requirements: To perform this job successfully, an individual should be able to sit for long periods of time at a desk using a computer and occasionally lift and/or move up to 35 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job Classification: Job is exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistent with Renuity, LLC salary and benefits policy. Work Environment: The work is performed in an office setting. The noise level is moderate. Travel: Travel is required. Occasional evening and weekend virtual support, as needed. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Background Check: The offer is contingent upon passing an acceptable background check. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy

Responsibilities

The Senior Sales Trainer is responsible for developing and enabling sales performance across the Closets and Garages businesses. This includes onboarding new hires, conducting training sessions, and providing targeted support to underperforming sales representatives.