Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

WHAT YOU WILL BE DOING

The Senior Product Trainer will work closely with Subject Matter Experts in Product Commercialization and Product to ensure the curriculum is accurate, engaging, and impactful. This position will play a key role in aligning product knowledge with organizational goals and enhancing team performance. Collaboration with the “Skills and Process Training” team is essential for creating compelling content. We seek a candidate with exceptional leadership abilities, drive to cultivate a robust product training team.

KEY RESPONSIBILITIES:

• Curriculum Development: Design and develop a comprehensive product training curriculum, including e-learning modules, instructor-led sessions, and hands-on practices. Ensure a unified look and feel across all Product Training Categories for our License to Sell program for commercial teams. The enterprise product curriculum will ensure sales teams are well-versed in positioning Worldpay’s “Manage” products suit using Worldpay’s Enterprise Sales methodology.
• Blended Learning Delivery: Integrate eLearning, virtual live sessions, in-person sessions, and on-the-job training methods to create a blended learning experience.
• Content Creation and Management: Collaborate with subject matter experts to develop and regularly update learning content, ensuring accuracy, relevancy and alignment with business objectives. Support team development in instructional design using digital methodologies and quality assurance.
• Training Needs Analysis: Assess training needs with department heads and Go-To-Market leadership, analyzing performance metrics and feedback to align curriculum with sales competencies.
• Instructional Design: Apply instructional design principles & digital design methodologies to create engaging and effective training materials.
• Program Evaluation and Tracking: Measure training effectiveness through assessments, surveys, and performance metrics, ensuring alignment with learning outcomes. Ensure programs feed into the overall tracking of the License to Sell program via articulate and SABA LMS.
• Project Management: Manage timelines and resources to ensure timely delivery of training initiatives.
• Stakeholder Communication: Serve as the main contact for training-related inquiries and provide regular updates.
• Ongoing Support: Provide ongoing support and coaching to sales teams for successful application of training content.
• Maintain a standardized Calendar of your Curriculum.
• Stay up to date with industry trends and best practices in sales training and the payments industry.