YOUR MISSION

We’re looking for a Senior Salesforce Administrator to help us scale our internal platforms and processes as we continue to grow at pace. Sitting within the Business Innovation team, you’ll lead the end-to-end delivery of Salesforce initiatives that power our Sales, Customer Experience, and Operations teams.

This is a strategic, hands-on role ideal for someone who’s confident in breaking down requirements, managing sprint delivery, and translating platform vision into tangible outcomes - all while working closely with senior stakeholders.

KEY RESPONSIBILITIES

• Drive the intake, analysis, and execution of Salesforce change requests — translating business needs into scalable, maintainable solutions.
• Act as point of contact for complex platform issues, ensuring rapid root-cause resolution and clear communication.
• Lead the full lifecycle of enhancements: scope requirements, design solutions, configure and build, test, and deploy.
• Own the configuration of Sales Cloud and/or Service Cloud — including custom objects, automation logic, validation rules, permission structures, and reporting models.
• Actively manage technical debt and ensure long-term platform scalability.
• Lead the implementation and optimisation of integrations between Salesforce and internal/external systems to ensure data flows are reliable, secure, and aligned with operational workflows.
• Lead training sessions and create enablement materials tailored for end users, power users, and stakeholders to drive platform adoption and accountability.
• Partner with admins, analysts, and developers to plan and deliver cross-functional features across sales, customer operations, and commercial teams.
• Create and maintain reports, dashboards, and list views to support business reporting needs.
• Support UAT, bug resolution, and user onboarding for all new platform capabilities.
• Identify and implement opportunities for process automation using Flow, approval workflows, and custom notifications.
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