Senior Salesforce Administrator at Charlie Health Behavioral Health Operations

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

160000.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce Administration, Data Analysis, Problem Solving, Communication, Interpersonal Skills, Attention to Detail, User Management, Customization, Automation Processes, Mentoring, Healthcare Services, Reporting, Stakeholder Management, Integration Management, Technical Skills, Change Management

Industry

Mental Health Care

Description

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role We are seeking a Senior Salesforce Administrator with experience at high-growth companies to join our team. This individual will be responsible for supporting the design of our Salesforce architecture and strategy, building new features, and supporting our existing and rapidly growing user base. The Senior Salesforce Administrator assists all teams across the organization with their Salesforce needs (Admissions, Clinical Outreach, Patient Finance, Compliance, etc.). Specifically, they ensure system integrity and efficiency, build the CRM infrastructure for Charlie Health, develop reporting to drive insights across the business, and create processes and onboarding documentation for users. What sets this role apart from the non-senior role, is an in-depth and full understanding of how to leverage Salesforce for complex business logic (ex: heavy focus on writing and maintaining performative flows). The Senior Administrator is also directly responsible for mentoring and growing the skillsets of the junior admins on the team, with a focus on both hard technical skills and soft stakeholder/change management skills. Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. Responsibilities Assess team needs and pain points and deliver solutions to drive long-term efficiency gains Contribute to user and license management including new user setup/deactivation, roles, profiles, permissions, and sharing rules Daily administration and support including customization of objects, fields, record types, page layouts, and validation rules Management of integrated applications and third-party suppliers (i.e., DocuSign, CongaComposer, Q-Assign, Gong, Five9, and more) Utilize the latest and greatest automation processes (flows, etc.) to help our users accomplish more, faster Document all the incredible customization you have built Qualifications 5+ years of relevant work experience Certified Advanced Salesforce Administrator Passion for healthcare services Highly analytical, with an ability to construct data-driven recommendations Exceptional communication, interpersonal, listening and relationship-building skills Resourceful with a natural ability to problem solve Meticulous attention to detail Experience working in an environment with Apex Triggers/Code a requirement (you will not be coding) Additional Salesforce certifications a plus Please note: candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week. Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information The expected base pay for this role will be between $120,000 and $160,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-REMOTE Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Responsibilities

The Senior Salesforce Administrator will support the design of Salesforce architecture and strategy, build new features, and assist teams across the organization with their Salesforce needs. They will ensure system integrity, develop reporting, and create onboarding documentation for users.