The Senior Salesforce Administrator (remote) is a highly skilled individual contributor responsible for the advanced configuration, optimization, and maintenance of the Salesforce platform. This role focuses on hands-on execution of complex technical tasks, delivering scalable solutions, and ensuring the system meets evolving business needs. The Senior Administrator works independently or alongside developers and stakeholders to tackle challenging projects, leveraging deep expertise to drive efficiency and innovation within the Salesforce ecosystem.

QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (or equivalent experience).
• Experience: 4-7+ years of hands-on Salesforce administration experience, with a proven track record of tackling complex, enterprise-level projects.
• Certifications:
• Salesforce Administrator Certification (ADM 201) required.
• Advanced certifications strongly preferred, such as Salesforce Advanced Administrator (ADM 211), Platform App Builder, or Sales/Service Cloud Consultant.
• Technical Skills:
• Expert-level proficiency in Salesforce configuration (Flows, Process Builder, Lightning Experience).
• Strong understanding of integration tools (e.g., MuleSoft, Zapier, or APIs) and data management platforms.
• Familiarity with Apex, Visualforce, SOQL, or Lightning Web Components to collaborate with developers (coding not required).
• Experience managing sandbox environments and deployment processes.
• Soft Skills:
• Exceptional problem-solving and analytical skills with a detail-oriented mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong communication skills to translate technical concepts for non-technical stakeholders.

PREFERRED QUALIFICATIONS

• Experience with Salesforce CPQ, Field Service Lightning, or Marketing Cloud implementations.
• Background in managing large Salesforce instances (500+ users or multiple orgs).
• Knowledge of scripting or automation tools (e.g., Python, PowerShell) for data tasks is a plus.

1. Advanced System Configuration & Optimization:

• Design and implement sophisticated workflows, validation rules, custom objects, and automation using Salesforce Flow, Process Builder, or Lightning Components.
• Build and maintain scalable Salesforce solutions, such as custom apps, advanced security models, or multi-object architectures.
• Proactively optimize the platform by adopting new features from Salesforce releases (e.g., Einstein AI, Lightning enhancements).

1. Complex Data Management:

• Execute large-scale data migrations, deduplication, and enrichment projects using tools like Data Loader, DemandTools, or ETL platforms.
• Maintain data integrity and security by implementing custom validation rules, triggers (in collaboration with developers), and compliance standards (e.g., GDPR, CCPA).
• Manage sandbox environments for testing, deployment, and production refreshes.

1. Custom Reporting & Analytics:

• Develop intricate reports and dashboards to provide actionable insights for business teams and leadership.
• Leverage Salesforce Einstein Analytics or integrate with external BI tools (e.g., PowerBI) for advanced data visualization when required.

1. Integration & Technical Expertise:

• Design and implement integrations between Salesforce and external systems (e.g., ERP, marketing platforms, or custom APIs) using tools like MuleSoft, REST/SOAP APIs, or AppExchange solutions.
• Evaluate, install, and configure third-party applications to extend Salesforce functionality.
• Collaborate with developers to troubleshoot or refine custom Apex, Visualforce, or Lightning Web Components, while focusing on configuration over coding.

1. Hands-On Problem Solving:

• Troubleshoot and resolve complex system issues, serving as the go-to expert for technical challenges.
• Independently handle high-priority escalations related to performance, user access, or data anomalies.
• Perform system audits and recommend enhancements to improve efficiency and scalability.

1. Project Execution:

• Take full ownership of Salesforce projects, such as platform upgrades, new module implementations (e.g., Service Cloud, CPQ), or org consolidations.
• o Work directly with stakeholders to gather requirements, design solutions, and deploy them with minimal oversight.
• o Manage timelines and deliverables for technical initiatives, ensuring alignment with business goals.

1. User Enablement (Non-Managerial):

• Create detailed documentation and training materials to support end-users and reduce dependency on IT.
• Provide advanced support to power users or business units on an as-needed basis, focusing on self-service enablement.