The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Senior Salesforce Administrator. Reporting to the Senior Director of User Experience, the Senior Salesforce Administrator is responsible for balancing business analysis and technical expertise to support fundraising operations through the Foundation’s Salesforce environment, including the Kindsight managed package.
This role will leverage native Salesforce functionality, custom Apex development, and integrations with external systems to deliver results that align with UTFI’s mission.
Job responsibilities include, but are not limited to:
Business Analysis and Development: Collaborate with stakeholders to translate operational and fundraising requirements into effective Salesforce solutions, prioritizing native functionality and strategic customization. Partner with the Business Intelligence Team Lead to support and improve data- driven workflows and reporting. Develop, test, document, and deploy custom Salesforce features, integrations and data migrations. Participate in code reviews, ensuring high quality development practices and the use of appropriate design patterns.
Technical Support and Platform Oversight: Monitor system performance and proactively resolve issues affecting the Salesforce environment and related integrations. Serve as technical lead for Salesforce/Kindsight, defining and promoting standards and best practices. Maintain full ownership of the Salesforce/Kindsight ecosystem, including system architecture and data integrations. Collaborate and escalate complex issues to the Senior Director of User Experience, Executive Director of Business Intelligence, and Chief Technology Officer as appropriate.
Platform Optimization and Strategic Planning: Ensure a scalable and high-performing Salesforce environment by monitoring platform functionality and optimization opportunities. Work with UX, BI, and stakeholders to assess and plan for evolving system needs and capacity. Manage and communicate Salesforce/Kindsight release schedules and update cycles.
This position may be designated as on-site, hybrid, or fully remote, depending on departmental needs and the nature of the role.

REQUIRED EDUCATION AND EXPERIENCE

The candidate who fills the Senior Salesforce Administrator position is required to have:

• Bachelor’s degree
• 5+ years of experience as a Salesforce Administrator or related experience in information technology including work with enterprise-level databases.
• Proven expertise in Salesforce platform development, customization, and integration—especially with tools like Flow Builder, validation rules, custom objects, and page layouts
• Administrative expertise in Salesforce including roles, profiles, record types, reports, email services, approval processes, and task/event management
• Understanding of Salesforce APIs and integration with third-party applications (e.g., Formstack, DocuSign)
• Expertise in working with APIs and handling data exchange formats such as XML, JSON, CSV, and flat files
• Proficiency in data management tools like data loader
• Familiarity with Apex/Visualforce
• Familiarity with data modeling, relational/multi-dimensional databases, and schema design
• Excellent organizational and multitasking skills, able to manage multiple priorities in a dynamic environment
• Ability to manage sensitive data with a high degree of confidentiality and integrity
• Strong written and verbal communication skills for collaboration with technical/non-technical stakeholders

Culturally responsive, with a demonstrated ability to work effectively in diverse teams and communities
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A valid driver’s license with an acceptable driving record is required due to travel responsibilities of the position. UTFI reserves the right to consider all appropriate circumstances. In general, any significant driving offense less than 12 months old will eliminate the application from consideration for the position.
Note - Candidates holding a graduate degree must have at least 3 years of experience.

PREFERRED EDUCATION AND EXPERIENCE

In addition to meeting the required qualifications, the preferred candidate will have:

• Master’s degree
• Experience with higher education and/or not-for-profit advancement operations
• Experience with the Kindsight managed package
• Experience with third-party tools such as Marketing Cloud, Tableau Cloud, Experience Cloud, Service Cloud, Salesforce Maps, etc
• Proficiency with REST and SOAP web services

Experience with Microsoft SQL Server, including SSRS, T-SQL, SSIS, and Visual Studio; comfort with OLAP, XML, and XSLT
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Application Process: Applications must include a completed candidate profile, cover letter, and resume. Candidates selected to move forward in the evaluation process will be asked to provide contact information for three professional references. References will not be contacted without explicit permission of the candidate.
When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.
Questions about the search may be directed to hr@utfi.org .
Target Start Date: Fall 2025

Benefits: The Foundation’s greatest asset is our team. Foundation employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.
The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.
The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law

Please refer the Job description for details