Your role in the team

• Service Cloud Administration - You manage and configure Berger’s internal Service Cloud.
• Salesforce process design – developing and implementing tailored processes in Salesforce in collaboration with the business departments.
• User and access management – including release management and in-house support for users and permissions.
• Strategic consulting – You advise the specialist departments on the further development of Salesforce and then actively shape it as part of the Salesforce team.
• Further development of the system landscape – integration of third-party systems, such as webshops, ERP, POS, or marketing systems.
• Dashboards & Reporting – Creating, maintaining, and enhancing insightful reports and dashboards to support operational and strategic decision-making.