TECHNICAL SKILLS/COMPETENCIES

• Required
• Salesforce Expertise: A deep understanding of Salesforce platforms, including Sales Cloud, Service Cloud, and other Salesforce products, and proficiency in Salesforce configuration, customization, and administration are essential.
• Communication: Excellent communication skills are crucial for effectively liaising between business stakeholders and technical teams. The ability to articulate complex concepts clearly and concisely is crucial.
• Documentation: Ability to create comprehensive documentation, including business requirements documents, technical specifications, and user manuals.
• Leadership: Leadership qualities to mentor junior team members, lead cross-functional teams, and drive Salesforce initiatives forward.
• Strongly Preferred
• Salesforce Administrator certification
• Experience with solution design
• Client-facing experience in a Salesforce consulting organization
• Experience on one or more Salesforce projects through its full lifecycle
• Project management skills and the ability to manage small projects
• Strong “instincts” to build solutions that are architecturally sound, maintainable, and scalable
• Bachelor’s degree in computer science or Management Information Systems
• Preferred
• Hands-on experience coding in Apex and Lightning technologies
• Salesforce App Builder certification

BEHAVIORAL SKILLS/COMPETENCIES

• Experience as a Business Analyst in a Salesforce-based environment
• Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions
• Ability to lead and work in an Agile development environment (i.e. lead Backlog Refinement, Sprint Loading)
• Ability to travel for training, occasional team meetings, and projects, including international travel (~10% max)
• Ability to think clearly under pressure and be flexible to change
• Solid analytical and problem-solving skills working with a complex systems, processes, and data issues
• Strong business acumen, innately resourceful, curious, and smart when solving problems
• Time/task management and organization skills to balance competing priorities in a fast-paced environment
• Strong customer service skills – Ability to interface effectively and establish quick credibility with enterprise business leaders
• Work well in a virtual team environment with strong collaboration skills
• Must have meticulous attention to detail, organization, and commitment to quality
• Communicate regularly with the user base regarding new features, enhancements, and changes to the system
• Collaborate and build meaningful reports and dashboards for users, management, and leadership

WHAT THIS ROLE WILL DO

• Leads requirements gathering sessions, proactively drawing out requirements from stakeholders.
• Creates requirements definition documentation, including use cases and functional specifications, to capture business needs, validate with the customer, and share with project stakeholders.
• Translate and communicate requirements and solutions back to the business using story-based narratives as well as presenting this in an executive reporting presentation.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to the attention of Management so that decisions can be made promptly.
• Create high-level models and user prototype interfaces to identify and validate business processes and solutions when appropriate.
• Mentor less experienced Salesforce Business Analysts as directed: review use case documentation and provide constructive feedback.
• Develop reusable templates and maintain Business Systems Analyst methodology.
• Participating in global Salesforce Steering Group meetings, where required.
• Ensure all technical documentation/records are kept up to date following any system changes and new project implementations.
• Collaborating closely with the global IT business applications teams as needed
• Lead weekly BA review meetings and ensure prioritised items are correctly in place for tech review.
• Following TM PMO Project Management methodologies and Agile for the successful delivery of projects
• Know who our key stakeholders are and gradually build up a full knowledge of all our business processes.
• Full Knowledge of the Salesforce platform and before a trailblazer with an understanding of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies.
• Supports testing cycles (UAT, regression, system) and/or Training/Training Materials.
• Develop reusable templates and maintain our Global Salesforce Business Analyst team methodology.