Key Responsibilities:

• Platform DevelopmentDevelop and customize components using Omni Studio tools (Flex Cards, Omni Scripts, Data Raptors, Integration Procedures, Vlocity Cards).
• Implement and optimize Industry specific CPQ (Configure, Price, Quote) processes, including product catalogs, pricing logic, and rules.
• Configure and enhance Enterprise Product Catalog (EPC) and Order Management processes to streamline service activation and delivery.
• Integration & Data Management
• Integrate Communication Cloud with external systems (e.g., OSS/BSS, billing, ERP) using Salesforce APIs, Data Raptors, and Integration Procedures.
• Ensure seamless data flow and synchronization between Salesforce and telecom backend systems.

Collaboration & Support

• Work with business analysts, product owners, and architects to translate business requirements into scalable technical designs.
• Participate in code reviews, QA testing, and deployment planning.
• Support production environments by troubleshooting issues and implementing long term fixes.