Start Date
Immediate
Expiry Date
20 Dec, 26
Salary
70000.0
Posted On
21 Sep, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Technology & Services
We are looking for a Senior Consultant for our Salesforce practice, specializing in Service Cloud and Field Service. In this role, you will work directly with our customers – from requirements gathering and solution design to implementation and go-live. You will independently manage smaller projects as a lead consultant or work in larger teams as an expert or stream lead.
They combine sound technical implementation and configuration expertise with strong consulting skills in direct customer contact, acting both as a trusted advisor and as a responsible implementer.
This role is ideally suited for individuals who appreciate both the technical craftsmanship of excellent Salesforce solutions and the consultative design of these solutions together with the customer.
Requirements analysis: Leading workshops and discovery sessions with customer stakeholders; translating business requirements into scalable Salesforce solutions.
Solution design & implementation: Conception and implementation of service cloud solutions (case management, omnichannel routing, knowledge, entitlements/SLAs, digital channels) as well as field service solutions (scheduling, work orders, asset management, inventory management also in connection with SAP, mobile app adaptations)
Project responsibility: Independent end-to-end management of smaller customer projects – from solution design through configuration and testing to deployment – with a high degree of personal responsibility.
Customer consulting: Advising customers on best practices, platform functions and pragmatic solutions – not just implementing predefined requirements.
Configuration: Configuration and customization of Salesforce (Declarative Tools, Flow; close collaboration with developers on Apex/LWC requirements if needed)
Presales support: Assistance with scoping, effort estimation, and customer presentations as part of presales activities.
Collaboration: Close coordination with project management, architects and delivery managers on larger, multi-stream projects.
Mentoring: Contributing to internal best-practice documentation and knowledge building within the practice. Delegating and briefing implementation tasks to our Salesforce developers.
Further development: Continuous training on current Salesforce releases and new features (e.g., Agentforce, Data Cloud) relevant to service and field service use cases.
Necessary:
Ideally, a university degree in computer science, business informatics, or a related field.
+3 years of professional experience in consulting
Several years of experience in Salesforce consulting/implementation with a clear focus on Service Cloud
Practical experience in implementing Field Service (Salesforce Field Service / SFS), including scheduling, mobile applications, and configuration of the dispatcher console.
Proven experience in leading customer workshops and translating technical requirements into solution concepts
Appropriate communication and conduct in a business context with key stakeholders on the client side
Experience in independently managing smaller projects or workstreams, including client communication as well as scope and time management.
Solid knowledge of declarative Salesforce development (flow, validation rules, permission sets, security model)
Fluent German and English skills
Confident demeanor in direct contact with customer stakeholders up to the management level
Willingness to travel to our customers' locations as well as to our locations in Europe
Advantageous:
Proximity to our location in Karlsruhe, as integration into the team can be made easier.
Broader experience on the Salesforce platform beyond Service/Field Service (e.g., Sales Cloud, Experience Cloud, Data Cloud, Agentforce)
Experience in or related to the manufacturing industry
Salesforce certifications such as Service Cloud Consultant, Field Service Consultant
Knowledge of common integration patterns (e.g., MuleSoft, REST/SOAP APIs) in the context of service and field service processes.
Experience with Agentforce or other AI-powered service functions
Prior experience in a consulting/professional services environment (rather than purely in-house work)
Experience with the Meta-Data API or CI/CD-supported deployment processes
How To Apply:
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We are looking for a Senior Consultant for our Salesforce practice, specializing in Service Cloud and Field Service. In this role, you will work directly with our customers – from requirements gathering and solution design to implementation and go-live. You will independently manage smaller projects as a lead consultant or work in larger teams as an expert or stream lead.
They combine sound technical implementation and configuration expertise with strong consulting skills in direct customer contact, acting both as a trusted advisor and as a responsible implementer.
This role is ideally suited for individuals who appreciate both the technical craftsmanship of excellent Salesforce solutions and the consultative design of these solutions together with the customer.
Requirements analysis: Leading workshops and discovery sessions with customer stakeholders; translating business requirements into scalable Salesforce solutions.
Solution design & implementation: Conception and implementation of service cloud solutions (case management, omnichannel routing, knowledge, entitlements/SLAs, digital channels) as well as field service solutions (scheduling, work orders, asset management, inventory management also in connection with SAP, mobile app adaptations)
Project responsibility: Independent end-to-end management of smaller customer projects – from solution design through configuration and testing to deployment – with a high degree of personal responsibility.
Customer consulting: Advising customers on best practices, platform functions and pragmatic solutions – not just implementing predefined requirements.
Configuration: Configuration and customization of Salesforce (Declarative Tools, Flow; close collaboration with developers on Apex/LWC requirements if needed)
Presales support: Assistance with scoping, effort estimation, and customer presentations as part of presales activities.
Collaboration: Close coordination with project management, architects and delivery managers on larger, multi-stream projects.
Mentoring: Contributing to internal best-practice documentation and knowledge building within the practice. Delegating and briefing implementation tasks to our Salesforce developers.
Further development: Continuous training on current Salesforce releases and new features (e.g., Agentforce, Data Cloud) relevant to service and field service use cases.
Necessary:
Ideally, a university degree in computer science, business informatics, or a related field.
+3 years of professional experience in consulting
Several years of experience in Salesforce consulting/implementation with a clear focus on Service Cloud
Practical experience in implementing Field Service (Salesforce Field Service / SFS), including scheduling, mobile applications, and configuration of the dispatcher console.
Proven experience in leading customer workshops and translating technical requirements into solution concepts
Appropriate communication and conduct in a business context with key stakeholders on the client side
Experience in independently managing smaller projects or workstreams, including client communication as well as scope and time management.
Solid knowledge of declarative Salesforce development (flow, validation rules, permission sets, security model)
Fluent German and English skills
Confident demeanor in direct contact with customer stakeholders up to the management level
Willingness to travel to our customers' locations as well as to our locations in Europe
Advantageous:
Proximity to our location in Karlsruhe, as integration into the team can be made easier.
Broader experience on the Salesforce platform beyond Service/Field Service (e.g., Sales Cloud, Experience Cloud, Data Cloud, Agentforce)
Experience in or related to the manufacturing industry
Salesforce certifications such as Service Cloud Consultant, Field Service Consultant
Knowledge of common integration patterns (e.g., MuleSoft, REST/SOAP APIs) in the context of service and field service processes.
Experience with Agentforce or other AI-powered service functions
Prior experience in a consulting/professional services environment (rather than purely in-house work)
Experience with the Meta-Data API or CI/CD-supported deployment processes
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