About the job

Your tasks

Advice and support for our internal departments in the optimization and digitalization of business processes with Salesforce
Analysis of requirements as well as conception and implementation of tailor-made solutions within the Salesforce platform
Configuration and continuous development of Salesforce taking best practices into account
Close collaboration with internal teams and departments, as well as external service providers
Recording, prioritizing and specifying technical requirements as well as supporting the implementation until go-live
Carrying out workshops and user training as well as support with change management
Creation and maintenance of documentation, process descriptions and technical concepts
Operational quality assurance for all system adjustments
Support from sales controlling in analyzing data and creating meaningful reports and dashboards to support data-based decisions

This is what you bring with you

Completed studies in the field of business informatics, computer science, business administration or a comparable qualification
Several years of professional experience as a Salesforce Consultant, Salesforce Administrator or in a comparable role
In-depth knowledge of the Salesforce platform, Media Cloud knowledge is a plus
Experience in analyzing and optimizing business processes
Knowledge of configuring Salesforce; Experience with flows, permissions and automation is an advantage
Ideally, initial experience with Salesforce AI functions such as Agentforce, Einstein or other AI-supported solutions
Understanding of CRM processes in the areas of sales, service and customer success
You also have strong analytical and communication skills as well as a high degree of initiative and commitment
Very good knowledge of German and good English, both spoken and written

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Responsibilities

Your tasks

Advice and support for our internal departments in the optimization and digitalization of business processes with Salesforce
Analysis of requirements as well as conception and implementation of tailor-made solutions within the Salesforce platform
Configuration and continuous development of Salesforce taking best practices into account
Close collaboration with internal teams and departments, as well as external service providers
Recording, prioritizing and specifying technical requirements as well as supporting the implementation until go-live
Carrying out workshops and user training as well as support with change management
Creation and maintenance of documentation, process descriptions and technical concepts
Operational quality assurance for all system adjustments
Support from sales controlling in analyzing data and creating meaningful reports and dashboards to support data-based decisions

This is what you bring with you

Completed studies in the field of business informatics, computer science, business administration or a comparable qualification
Several years of professional experience as a Salesforce Consultant, Salesforce Administrator or in a comparable role
In-depth knowledge of the Salesforce platform, Media Cloud knowledge is a plus
Experience in analyzing and optimizing business processes
Knowledge of configuring Salesforce; Experience with flows, permissions and automation is an advantage
Ideally, initial experience with Salesforce AI functions such as Agentforce, Einstein or other AI-supported solutions
Understanding of CRM processes in the areas of sales, service and customer success
You also have strong analytical and communication skills as well as a high degree of initiative and commitment
Very good knowledge of German and good English, both spoken and written