JOB DESCRIPTION

Grow with the challenge
At the time of inception, cloud-based systems and API fluency were new. But that didn’t scare us. We waved goodbye to legacy systems and embraced modern technology – where our true innovation began and didn’t stop.
No hierarchy, no egos. Just a spirit of collaboration that flows right throughout our organisation – it’s woven into our DNA. We genuinely want to know about each other’s learnings and expertise, especially where it can help us achieve bigger things.
At ClearBank, we make things happen. We solve problems together because we know that many heads are always better than one. Valuing different perspectives is what sets our culture apart. And being able to disagree and commit is key to our progress. Above all we’re a team because when we win together, it feels so much better than doing it alone.

Your role includes:

• Meeting with project owners to determine CRM needs
• Participate in design conversations and administer world-class Salesforce applications for our evolving CRM Organisation, specifically in the area of Financial Crime
• Leading the growth of Salesforce within the remit of the client servicing domain
• Designing/creating workflows/case management and integrating with 3rd Party SaaS systems
• Troubleshooting and fixing bugs
• Writing documents and maintaining “Wiki” architectural catalogue
• Maintaining the security and integrity of the application software.
• Ensuring optimal performance of Salesforce systems and product

To excel in this role, you’ll also need:

• Be a Salesforce Administrator / Developer who has a strong understanding of Apex and coding standard, and have worked in a regulated industry for a minimum of 5 years
• Comprehensive understanding of Service Cloud and Experience Cloud
• Advanced knowledge of Salesforce CRM platforms
• Good communication skills.
• Ability to problem solve high-level issues.
• Preferred experience of:
• Conga CPQ
• Preferred experience of GearSet, Copado or similar deployment tooling.
• Jitterbit or similar IPaaS
• Docusign and Doc Ge