Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

BASIC QUALIFICATIONS:

• Doctorate Degree OR
• Master’s degree with 2 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree with 4 years of experience in Computer Science, IT or related field OR
• Associate’s degree with 8 years of experience in Computer Science, IT or related field OR
• Diploma with 10 years of experience in Computer Science, IT or related field

PREFERRED QUALIFICATIONS:

• Experience with SFDC Service Cloud and/or Health Cloud in a call center environment
• Experience working in a regulated industry such as healthcare or life sciences
• Ability to work in a changing environment and prioritize multiple projects simultaneously
• Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impacts
• Advanced problem-solving capabilities and the ability to use constraints as opportunities
• Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
• Experience with Tableau and other reporting and analytics tools
• 4+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards
• 4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management
• Experience integrating Salesforce.com with other applications
• Salesforce and/or AGILE Certifications
• Experience with Amazon Web Services and/or Amazon Connect.

SOFT SKILLS:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills
  What you can expect from us
  As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
  The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

WHAT YOU WILL DO

Let’s do this. Let’s change the world. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on our Rare Disease Portfolio CRM Platform.
The Specialist Software Engineer is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies. The candidate will support the development of the PSP Platform at Amgen. You will stay abreast of the Salesforce roadmap and capabilities, provide feedback to and develop standard methodologies, optimize engineering or release processes.
The Specialist Software Engineer will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle. Primary Working hours will align with teams in Chicago IL, and Amgen’s India Office but may vary.

ROLES & RESPONSIBILITIES:

• Recommend strategic, hands-on technology solutions aligned with the patient services strategy to achieve the greatest business impact. Lead hands-on development using Salesforce technologies such as Apex, Visual Force, Lightning Web Components, Aura, along with JavaScript, AJAX, HTML, and CSS.
• Lead major projects, modelling data structures aligned with Health Cloud and Service Cloud objects for patient services, while supporting customizations and integrations for solution delivery. Provide guidance and mentorship to junior team members.
• Apply hands-on experience and best practices to build Salesforce applications, ensuring compliance with security protocols such as Organization-Wide Default, sharing patterns, and permissions. Communicate software and system designs through UML.
• Collaborate with team members (business analysts, QA, project managers) in a hands-on capacity to develop test classes, automation, and validate business logic. Conduct code reviews to ensure quality and resolve technical challenges.
• Research Salesforce capabilities to meet patient service needs, provide gap analysis, and develop estimates for projects. Manage software delivery scope, risk, and timeline, with hands-on ownership from conception to deployment.
• Contribute to front-end and back-end development with hands-on involvement, rapidly prototyping and implementing applications, custom reports, and enhancements to support patient services. Stay updated with industry trends, including generative AI, and provide hands-on technical guidance to junior developers.
• Maintain documentation on software architecture, design, deployment, and operations, while collaborating closely with product teams, patient service teams, and other stakeholders.