Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We are looking for a Sr. Salesforce Engineer to join our Got to Market Infrastructure Team. In this role you’ll work closely with partners from our Sales, Marketing, RevOps and engineering teams on building the systems that bring our Go To Market strategy to life. We’re facing exciting scaling challenges as we look to build a world class Salesforce platform that helps in our mission to bring the leading AI Agent to market.

WHAT SKILLS DO I NEED?

• Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
• Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.

BONUS SKILLS & ATTRIBUTES

• Experience with Snowflake, or similar Data Warehouse
• Exposure to Salesforce CPQ
• Sales, Sales Ops, or Marketing Ops Experience

Please refer the Job description for details