ABOUT US:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

POSITION OVERVIEW:

We are seeking a dynamic Salesforce Senior Techno-Functional Consultant. This role is pivotal in driving our Salesforce initiatives and requires a strong techno-functional background in both standard and custom Salesforce solutions.

Requirements:

• Minimum of 8 – 10 years in Functional/Business analysis and/or Technical roles with strong knowledge of at least 3 Salesforce features listed (Sales, Service, Field Service, Experience Cloud, Agentforce or FSC SFI) and hands-on configuration/customization experience.
• Skilled in Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization.
• Proven track record in leading projects using both Waterfall and Agile methodologies, prioritizing requirements, and conducting functional testing.
• Experience in implementing web service integrations and familiarity with CI/CD platforms such as GitLab, Copado, Jenkins, or Ant.
• Salesforce Certifications: Must possess at least 1 of the following Salesforce certifications:
• Administrator
• Advanced Administrator
• Agentforce
• Sales Cloud
• Service Cloud
• OmniStudio
• Knowledge of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools (e.g., Conga, Adobe Sign)

Project Delivery

• Lead Teams: Manage a team of Techno-Functional Consultants/Business Analysts in project delivery.
• Requirements Translation: Convert business strategies into functional and technical requirements, aligning with customer and product needs.
• Collaborate: Share the product vision and work closely with Business Owners, Project Managers, and Scrum Masters to ensure effective project execution.
• Methodology: Utilize both Waterfall and Agile methodologies (including hybrid approaches).
• Stakeholder Engagement: Engage with stakeholders to gather requirements and develop solutions that leverage Salesforce functionality.
• Documentation: Create functional and technical requirement documents, user stories, and system design specifications, ensuring traceability.
• Configuration & Development: Configure and develop customized solutions on Salesforce and other related platforms.
• Backlog Management: Manage the product backlog, prioritize business needs, and propose enhancements.
• UAT & Training: Conduct user acceptance testing training, develop test scripts, and coordinate system testing.
• Technical Architecture: Collaborate on technical architecture during design, testing, and deployment phases, including user authentication mechanisms.
• PMO Reporting: Familiarity with PMO reporting mechanisms and required metrics.

Business Development

• Solution Formulation: Actively participate in and propose solutions for business development activities.
• Best Practices: Recommend optimal solutions based on expertise in Salesforce Service Cloud, Sales Cloud, Experience Cloud and FSC SFI modules.
• Demos and POCs: Configure and develop customized solutions for demonstrations or proof of concepts as needed.

Requirements:

• Minimum of 8 – 10 years in Functional/Business analysis and/or Technical roles with strong knowledge of at least 3 Salesforce features listed (Sales, Service, Field Service, Experience Cloud, Agentforce or FSC SFI) and hands-on configuration/customization experience.
• Skilled in Salesforce configuration (Flows, Security Model, Process Automation, Data Migrations, SOQL/SOSL, Dashboards) and customization.
• Proven track record in leading projects using both Waterfall and Agile methodologies, prioritizing requirements, and conducting functional testing.
• Experience in implementing web service integrations and familiarity with CI/CD platforms such as GitLab, Copado, Jenkins, or Ant.
• Salesforce Certifications: Must possess at least 1 of the following Salesforce certifications:
• Administrator
• Advanced Administrator
• Agentforce
• Sales Cloud
• Service Cloud
• OmniStudio
• Knowledge of Salesforce Lightning Aura/LWC frameworks, Marketing Cloud, Pardot, and AppExchange tools (e.g., Conga, Adobe Sign).