ABOUT US

At Nexacu, we’re passionate about equipping professionals with the skills they need to thrive in a digital-first world. We specialise in training on the tools every business relies on — Microsoft 365, Teams, Power BI, Excel and more.
Founded in 2013 and now part of the Lumify Group, we’ve grown into a leading provider of practical, instructor-led digital skills training across Australia, New Zealand, and Southeast Asia. Trusted by government, corporates, and thousands of professionals, we’re known for delivering training that makes a real difference in the workplace.

WHAT’S THE OPPORTUNITY?

We are seeking a Senior Scheduling & Customer Operations Specialist to join our team and drive seamless scheduling, post-sales operations, and customer success.
In this pivotal role, you’ll ensure training schedules run smoothly, customers receive exceptional support, and operations align with revenue and service goals. You’ll play a key role in resource management, client satisfaction, and driving continuous improvement across the business.
What you’ll be doing
Scheduling & Resource Management – Build and optimise training schedules, allocate resources effectively, track utilisation, manage costs, and review scheduling efficiency.
Customer Support & Post-Sales Administration – Manage operational communications, respond to student enquiries, and deliver a complaint-free experience.
Account & Finance Administration – Oversee overdue invoices, payment terms, debtor follow-ups, and financial processes linked to training.
Operational Reporting & Improvement – Maintain dashboards, prepare reports, monitor KPIs, and identify opportunities for optimisation.
Collaboration & Stakeholder Management – Partner with Sales, Operations, Finance, Product, and Marketing teams to balance scheduling needs with client satisfaction.
What you’ll bring
Strong background in training and education operations.
Experience with CRM systems, Xero, LMS platforms, Dynamics, and reporting tools (e.g., Power BI).
Understanding of customer service best practices and strong commercial awareness.
Financial acumen with excellent data analysis and reporting skills.
Proficiency in Microsoft Office Suite.

Please refer the Job description for details