Full job description

Senior School Receptionist / Administrator

Permanent | 40 hours per week | Term Time plus two weeks | salary TBC | Reports to Office Manager | Start: As soon as possible | BB2 school

No two days are the same at reception. You will be the first point of contact for pupils, parents, colleagues, visitors, contractors and callers. Creating a professional, friendly experience while keeping essential school administration moving. You will need energy, sound judgement and a genuine enjoyment of helping people, alongside the confidence to stay calm, organised and one step ahead.

What you'll make happen

• Create a brilliant first impression. Welcome visitors warmly, manage calls and messages, keep reception presentable, issue passes and lanyards, check visitor/contractor DBS information, ensure visitors are appropriately supervised, and receive deliveries.
• Keep communication flowing. Respond to reception inboxes, share accurate messages between home and school, distribute correspondence, publish school posts via Firefly and keep noticeboards and promotional literature up to date.
• Support safe attendance. Collate registers twice daily, investigate absences and coordinate first-day calling, escalating concerns promptly and following school procedures.
• Be a reassuring point of contact for pupils. Respond calmly and compassionately to everyday questions or concerns, involving the right colleague whenever further support is needed.
• Own the everyday admin. Draft letters, update SIMS and other databases, maintain pupil and staff contact records, produce lists and reports, create labels, photocopy, and manage incoming and outgoing post.
• Help the school run smoothly. Support stationery ordering; building, minibus, mobile and locker-key bookings; coach queries and trip quotations; Parents' Evening set-up; ID badges; lost property; external hire; and visits from photographers and immunisation teams.
• Be ready when it matters. Administer first aid and complete accident reports; support registration during fire evacuations; and securely record examination materials received by post.
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